Remote Customer service

Qureos
Kansas City
Workplace: RemoteFull timeUSD 25 - 35 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Problem-solving","Empathy","Time management"]

Serve as a first point of contact for remote members, handling inquiries by phone, email, and digital messaging with professionalism and empathy. Provide accurate information on pharmacy benefits, claims, and available health solutions while resolving issues in a timely manner. Maintain precise customer records, follow data protection and confidentiality policies, and collaborate with care coordination and pharmacy teams to manage complex cases and meet quality and performance metrics.

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FursaFursa
Qureos
Qureos
1 week ago

Remote Customer service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as a first point of contact for remote members, handling inquiries by phone, email, and digital messaging with professionalism and empathy. Provide accurate information on pharmacy benefits, claims, and available health solutions while resolving issues in a timely manner. Maintain precise customer records, follow data protection and confidentiality policies, and collaborate with care coordination and pharmacy teams to manage complex cases and meet quality and performance metrics.
Location: Kansas City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond professionally and efficiently to customer inquiries via telephone, email, and digital messaging platforms.
  • •Provide clear and accurate information about pharmacy benefits, claims, and available health solutions.
  • •Assist with problem-solving and resolve customer issues in a timely and empathetic manner.
  • •Maintain detailed and precise records of customer interactions and transactions in the company database.
  • •Collaborate with internal departments (care coordination and pharmacy teams) and adhere to data protection and confidentiality policies.

Pay and Benefits

Salary: USD 25 - 35 hourly
Perks:Remote Work

Key Requirements

  • •Proven experience in a customer-facing service role, with healthcare, pharmacy, or insurance experience highly advantageous.
  • •Exceptional verbal and written communication skills for conveying complex information clearly and concisely.
  • •Strong active listening and problem-solving abilities, with a genuine desire to help others.
  • •Demonstrated professionalism, patience, and empathy when dealing with sensitive situations.
  • •Proficiency using standard office software and the ability to learn new systems and CRM tools.
Experience:HealthcarePharmacyInsurance
Skills:CommunicationActive listeningProblem-solvingEmpathyTime management
Tech Stack:CRMOffice software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn