Operations Manager, Offer Operations

Joko
Paris, Barcelona
Workplace: RemoteFull timeEUR 41,200 - 73,400 annuallyFunction: Business OperationsExperience: 2-5 yearsSkills: ["Analytical","Attention to detail","Communication","Systems thinking","Problem-solving"]

Own an Offer Operations process that ensures millions of users receive the cashback they’re owed. Build dashboards to monitor tracking and payouts, design how merchants are onboarded and purchases qualify, and troubleshoot issues using AI, internal tools built on Retool, or outsourced playbooks. Partner with Product & Engineering and commercial teams to resolve structural problems and prevent recurring failures.

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Joko
Joko
1 day ago

Operations Manager, Offer Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own an Offer Operations process that ensures millions of users receive the cashback they’re owed. Build dashboards to monitor tracking and payouts, design how merchants are onboarded and purchases qualify, and troubleshoot issues using AI, internal tools built on Retool, or outsourced playbooks. Partner with Product & Engineering and commercial teams to resolve structural problems and prevent recurring failures.
Location: Paris, Barcelona
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Analyze data by building dashboards to measure system health, payout correctness, and user impact.
  • •Design the process for merchant setup, cashback rates, qualifying purchases, and system connections.
  • •Solve operational problems by debugging payout and tracking issues, choosing the right fix (AI automation, Retool tool improvements, or outsourcing playbooks).
  • •Manage outsourced resources by briefing, training, and quality-checking outsourced team members.
  • •Partner cross-functionally with Product & Engineering and the commercial team to address fixes and merchant-related issues.

Pay and Benefits

Salary: EUR 41,200 - 73,400 annually
Equity and Bonus:Equity
Perks:Remote WorkGym MembershipParental Leave

Key Requirements

  • •Around 2–5 years of experience in Operations, Product, or a technical/data-driven environment.
  • •AI-native: uses AI to automate repetitive work and move faster.
  • •An ops mindset focused on monitoring → detection → investigation → resolution → prevention.
  • •Tech acumen with tracking, APIs, and integrations, comfortable discussing with Engineering.
  • •Strong analytical skills with dashboards and anomaly investigation, plus attention to detail and clear communication.
Experience:2-5 yearsData-drivenAIOperationsProductE-commerce
Skills:AnalyticalAttention to detailCommunicationSystems thinkingProblem-solving
Languages:EnglishFrench
Tech Stack:RetoolAIAPIsIntegrationsDashboards

Company Brief

Joko
Joko is a Paris-based shopping and cashback app that turns payment cards into multi-brand loyalty cards, offering automatic cashback, coupons and shopping insights to users while providing merchants with acquisition and retention tools powered by payment data and AI.
Industry: Payments
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Paris, France
Founded: 2018
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor