inDrive

18 hours ago

Senior Content Designer for Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Build a Content Design function for customer service from scratch, turning content into a lever to improve customer experience and reduce support load. Work hands-on on complex content problems while partnering with Product and Customer Support to ensure the right knowledge is available at the right time. Help create and evolve a Knowledge Base/Help Center as a system, analyze customer flows for global content scenarios, and mentor junior content designers.

Location: Tbilisi

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Identify content-team problems and design solutions, such as new processes or documentation.
•Partner with Product and Customer Support to ensure knowledge is available when needed.
•Create a Knowledge Base that treats content as a system to boost self-service and automation.
•Analyze customer flows to define global content scenarios and maintain accurate, consistent, real-life proofed content.
•Evolve content guidelines and mentor junior Content Designers.

Key Requirements

•3+ years of experience in UX Writing, Content Design, or Knowledge Management, with a portfolio showing scenario and logic-level work.
•Senior or lead experience (at least 1 year), including mentoring and reviewing decisions (not just copy).
•Experience in complex, operational domains such as ride-hailing, delivery, fintech, or marketplaces.
•Hands-on experience building or rebuilding a Knowledge Base or Help Center, treating content as a system.
•B2 English required (C1 strongly preferred).

Experience:Ride-hailingDeliveryFintechMarketplacesUX writingContent designKnowledge management

Skills:Cross-functional collaborationOperating in ambiguityMentoringBalancing speed and qualityOwnership

Languages:English

Company Brief

inDrive

A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn

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inDrive

18 hours ago

Senior Content Designer for Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Tbilisi

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Identify content-team problems and design solutions, such as new processes or documentation.
•Partner with Product and Customer Support to ensure knowledge is available when needed.
•Create a Knowledge Base that treats content as a system to boost self-service and automation.
•Analyze customer flows to define global content scenarios and maintain accurate, consistent, real-life proofed content.
•Evolve content guidelines and mentor junior Content Designers.

Key Requirements

•3+ years of experience in UX Writing, Content Design, or Knowledge Management, with a portfolio showing scenario and logic-level work.
•Senior or lead experience (at least 1 year), including mentoring and reviewing decisions (not just copy).
•Experience in complex, operational domains such as ride-hailing, delivery, fintech, or marketplaces.
•Hands-on experience building or rebuilding a Knowledge Base or Help Center, treating content as a system.
•B2 English required (C1 strongly preferred).

Experience:Ride-hailingDeliveryFintechMarketplacesUX writingContent designKnowledge management

Skills:Cross-functional collaborationOperating in ambiguityMentoringBalancing speed and qualityOwnership

Languages:English

Company Brief

inDrive

A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn