Duty Supervisor - YYC

Etihad Aviation Group
Calgary
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Communication","Supervision","Guest-centric","Decision-making","Risk management"]

Plan, direct, and supervise airport operations at station level on each shift, ensuring safety, security, regulatory compliance, customer service, quality, and on-time performance. Oversee passenger and aircraft handling, manage operational disruption recovery in coordination with Guest Control, Network Control, and SOC, and deliver emergency response and business continuity readiness. Support VIP/MAAS, PRM, and special guest requirements while monitoring KPIs for service standards and ancillary sales targets.

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Etihad Aviation Group
Etihad Aviation Group
1 day ago

Duty Supervisor - YYC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Plan, direct, and supervise airport operations at station level on each shift, ensuring safety, security, regulatory compliance, customer service, quality, and on-time performance. Oversee passenger and aircraft handling, manage operational disruption recovery in coordination with Guest Control, Network Control, and SOC, and deliver emergency response and business continuity readiness. Support VIP/MAAS, PRM, and special guest requirements while monitoring KPIs for service standards and ancillary sales targets.
Location: Calgary
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Plan, direct, and supervise airport operations on shift, ensuring safety, security, regulatory compliance, and company standards are met.
  • •Manage operational safety and security risks through day-to-day shift decisions, hazard/threat evaluation, and incident/hazard reporting.
  • •Oversee passenger and aircraft handling operations using arrival/departure checklists, brand requirements, and regulatory requirements.
  • •Coordinate VIP/MAAS, PRM, and special category guest assessment, planning, and delivery.
  • •Deliver and rehearse emergency response and disruption plans, and ensure on-time performance through coordination, mitigation, reporting, and follow-up.

Key Requirements

  • •Degree level education (A-level or baccalaureate equivalent) or relevant industry experience with frontline service delivery knowledge.
  • •Minimum 5-7 years’ experience in service, hospitality, airline, or retail, with relevant knowledge of aviation/travel/airport policies.
  • •Experience supervising within a highly pressured, multicultural shift environment.
  • •Mature personality with outstanding communication and supervisory skills.
  • •Ability to balance guest-centric focus with corporate interest while maintaining safety and security standards.
Experience:AviationAirportsHospitalityAirlineTravelRetail
Skills:CommunicationSupervisionGuest-centricDecision-makingRisk management
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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