Mashreq

1 day ago

Virtual Relationship Manager (Mashreq Bank Pakistan Limited)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a digital bridge between the bank and clients, driving proactive engagement, smooth onboarding, and post-onboarding journeys. Own performance outcomes, client satisfaction, and revenue growth while adhering to compliance standards. Handle lead management and drop-off scenarios, manage NSTP scenarios, support assisted client onboarding, resolve complaints, drive cross-sell within defined timelines, and oversee portfolio management using a customer-first, digital approach.

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive proactive client engagement and maintain long-term customer relationships through a digital-first, customer-centric approach.
•Manage lead handling and drop-off scenarios for new acquisition.
•Handle NSTP scenarios and support assisted client onboarding.
•Provide client servicing, including complaints handling.
•Deliver cross-sell outcomes within three months on books and manage client portfolios.

Key Requirements

•At least 5-7 years’ experience in a similar role.
•Strong sales knowledge and understanding of market trends, investments, and financial markets.
•Strong interpersonal skills and cultural sensitivity.
•Relationship management and networking skills, with an extrovert/amiable approach.
•Analytical and numeric skills, including problem resolution and the ability to work under pressure.

Experience:5-7 years

Skills:Interpersonal skillsCultural sensitivityRelationship managementNetworkingProblem resolution

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 day ago

Virtual Relationship Manager (Mashreq Bank Pakistan Limited)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive proactive client engagement and maintain long-term customer relationships through a digital-first, customer-centric approach.
•Manage lead handling and drop-off scenarios for new acquisition.
•Handle NSTP scenarios and support assisted client onboarding.
•Provide client servicing, including complaints handling.
•Deliver cross-sell outcomes within three months on books and manage client portfolios.

Key Requirements

•At least 5-7 years’ experience in a similar role.
•Strong sales knowledge and understanding of market trends, investments, and financial markets.
•Strong interpersonal skills and cultural sensitivity.
•Relationship management and networking skills, with an extrovert/amiable approach.
•Analytical and numeric skills, including problem resolution and the ability to work under pressure.

Experience:5-7 years

Skills:Interpersonal skillsCultural sensitivityRelationship managementNetworkingProblem resolution

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor