Virtual Relationship Manager (Mashreq Bank Pakistan Limited)

Mashreq
Pakistan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Interpersonal skills","Cultural sensitivity","Relationship management","Networking","Problem resolution"]

Serve as a digital bridge between the bank and clients, driving proactive engagement, smooth onboarding, and post-onboarding journeys. Own performance outcomes, client satisfaction, and revenue growth while adhering to compliance standards. Handle lead management and drop-off scenarios, manage NSTP scenarios, support assisted client onboarding, resolve complaints, drive cross-sell within defined timelines, and oversee portfolio management using a customer-first, digital approach.

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FursaFursa
Mashreq
Mashreq
1 month ago

Virtual Relationship Manager (Mashreq Bank Pakistan Limited)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as a digital bridge between the bank and clients, driving proactive engagement, smooth onboarding, and post-onboarding journeys. Own performance outcomes, client satisfaction, and revenue growth while adhering to compliance standards. Handle lead management and drop-off scenarios, manage NSTP scenarios, support assisted client onboarding, resolve complaints, drive cross-sell within defined timelines, and oversee portfolio management using a customer-first, digital approach.
Location: Pakistan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive proactive client engagement and maintain long-term customer relationships through a digital-first, customer-centric approach.
  • •Manage lead handling and drop-off scenarios for new acquisition.
  • •Handle NSTP scenarios and support assisted client onboarding.
  • •Provide client servicing, including complaints handling.
  • •Deliver cross-sell outcomes within three months on books and manage client portfolios.

Key Requirements

  • •At least 5-7 years’ experience in a similar role.
  • •Strong sales knowledge and understanding of market trends, investments, and financial markets.
  • •Strong interpersonal skills and cultural sensitivity.
  • •Relationship management and networking skills, with an extrovert/amiable approach.
  • •Analytical and numeric skills, including problem resolution and the ability to work under pressure.
Experience:5-7 years
Skills:Interpersonal skillsCultural sensitivityRelationship managementNetworkingProblem resolution

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor