Consulting Engineer - Collaboration

Cisco
Kuala Lumpur
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 5+ yearsEducation: bachelorsSkills: ["Customer-facing","Consulting","Communication","Problem resolution","Collaboration"]

Partner with customers to drive adoption and long-term outcomes for Cisco Collaboration solutions. Design, deploy, migrate, integrate, optimize, and troubleshoot Cisco Webex and Collaboration environments, including Webex Calling, CUCM, SIP/VoIP, video conferencing, and contact center and collaboration network infrastructure. Serve as a focal point for proactive problem resolution with TAC and stakeholders, create Cisco CX-aligned documentation, and leverage AI, automation, APIs, programmability, and orchestration to improve technical delivery and customer self-sufficiency.

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FursaFursa
Cisco
Cisco
1 day ago

Consulting Engineer - Collaboration

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Partner with customers to drive adoption and long-term outcomes for Cisco Collaboration solutions. Design, deploy, migrate, integrate, optimize, and troubleshoot Cisco Webex and Collaboration environments, including Webex Calling, CUCM, SIP/VoIP, video conferencing, and contact center and collaboration network infrastructure. Serve as a focal point for proactive problem resolution with TAC and stakeholders, create Cisco CX-aligned documentation, and leverage AI, automation, APIs, programmability, and orchestration to improve technical delivery and customer self-sufficiency.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Work on advanced Cisco Collaboration and Webex solutions to drive adoption, optimization, and long-term customer outcomes.
  • •Engage directly with customers to translate business requirements into technical solutions and build trusted relationships.
  • •Design, deploy, migrate, integrate, optimize, and troubleshoot Cisco Collaboration and Webex environments.
  • •Support complex migrations and integrations across Cisco and third-party technologies, ensuring interoperability and optimal performance.
  • •Create customer-facing technical documentation and reusable content aligned to Cisco CX standards, leveraging AI/automation and improving delivery methodology and processes.

Key Requirements

  • •Bachelor’s + 5 years related experience (or Master’s + 3 years, PhD + 0, or equivalent relevant experience).
  • •Professional-level certification such as CCNP Collaboration, CCNP Enterprise, or equivalent.
  • •Demonstrated experience with Cisco Collaboration and/or Webex technologies.
  • •Hands-on experience with multiple areas such as Webex, Webex Calling, CUCM, SIP, video conferencing, contact centre, and collaboration network infrastructure.
  • •Experience designing, implementing, migrating, and troubleshooting complex Collaboration solutions, with strong customer-facing consulting and communication skills.
Experience:5+ years
Education:Bachelor's
Skills:Customer-facingConsultingCommunicationProblem resolutionCollaboration
Certifications:CCNP CollaborationCCNP Enterprise
Tech Stack:Cisco CollaborationWebexWebex CallingCisco Unified Communications Manager (CUCM)SIPVoIPVideo conferencingContact centre technologiesCollaboration network infrastructureAIAutomationAPIsProgrammabilityOrchestration

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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