Assistant Service Manager, Costa Mesa

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 114,400 - 157,300 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: associatesSkills: ["Leadership","Collaboration","Motivation","Communication","Continuous improvement"]

Assist the Service Manager in running day-to-day operations of a Lucid Service Center. Lead and develop a team of service advisors, technicians, service assistants, and parts staff, ensuring high customer experience. Help manage work orders and maintain complete, accurate documentation, monitor workflow, and address client concerns quickly. Oversee scheduling and timecards, perform quality control after repairs, and ensure compliance with industry standards, regulations, and restrictions.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Lucid Motors
Lucid Motors
2 days ago

Assistant Service Manager, Costa Mesa

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Assist the Service Manager in running day-to-day operations of a Lucid Service Center. Lead and develop a team of service advisors, technicians, service assistants, and parts staff, ensuring high customer experience. Help manage work orders and maintain complete, accurate documentation, monitor workflow, and address client concerns quickly. Oversee scheduling and timecards, perform quality control after repairs, and ensure compliance with industry standards, regulations, and restrictions.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist the Service Manager with day-to-day service center operations and manage the service team’s performance.
  • •Manage and develop service team members, including selection, training, scheduling, timecards, and ongoing coaching.
  • •Ensure work orders are detailed, complete, properly filled out, and track workflow to deliver the best customer experience.
  • •Delegate and direct service tasks to ensure client vehicles are repaired and returned on time.
  • •Perform quality control checks after repairs and address client concerns or complaints promptly and professionally.

Pay and Benefits

Salary: USD 114,400 - 157,300 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid Leave401k

Key Requirements

  • •5+ years of automotive service experience, including holding teams accountable for KPIs such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI turnaround time.
  • •Experience managing a team of technicians (selection, development, performance management, engagement, and training).
  • •Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors.
  • •Verifiable track record of excellence in customer service.
  • •Advanced ability to use basic computer applications such as Microsoft Office and to learn proprietary DMS software.
Experience:5+ years
Education:Associate's in Automotive Technology, Business Management
Skills:LeadershipCollaborationMotivationCommunicationContinuous improvement
Licenses:Valid driver’s license
Certifications:ASE CertificationsEPA 609CPR training
Languages:English
Tech Stack:Microsoft OfficeDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn