Enterprise Customer Success Manager

Otter
Los Angeles
Workplace: OnsiteFull timeUSD 122,000 - 143,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Relationship-building","Data-driven thinking","Problem-solving","De-escalation"]

Lead a portfolio of global enterprise accounts, driving retention, expansion, and profitability through strategic partnership and deep product knowledge. Serve as a trusted advisor to top customers, using data-driven insights to identify upsell and cross-sell opportunities. Apply expertise in restaurant operations, food delivery, and restaurant tech to solve complex challenges, track performance metrics, guide product improvements, and de-escalate issues to positive outcomes.

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Otter
Otter
2 days ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead a portfolio of global enterprise accounts, driving retention, expansion, and profitability through strategic partnership and deep product knowledge. Serve as a trusted advisor to top customers, using data-driven insights to identify upsell and cross-sell opportunities. Apply expertise in restaurant operations, food delivery, and restaurant tech to solve complex challenges, track performance metrics, guide product improvements, and de-escalate issues to positive outcomes.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the full customer lifecycle for a portfolio of large enterprise accounts, focusing on retention, expansion, and profitability.
  • •Act as a long-term trusted advisor to top customers, identifying new opportunities to grow the relationship.
  • •Leverage industry expertise in food & beverage, online delivery, or restaurant-tech to provide credible insights and solutions.
  • •Drive upsell and cross-sell opportunities using data, product expertise, and business acumen.
  • •Track performance metrics, guide product improvements, and serve as a product expert on key sales and strategy calls.

Pay and Benefits

Salary: USD 122,000 - 143,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPet Insurance401kHsaFlex SpendingPaid HolidaysPaid SickParental Leave

Key Requirements

  • •5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting.
  • •Proven success managing complex, high-value enterprise customer relationships.
  • •Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems.
  • •Exceptional communication and stakeholder management skills to build and maintain strong relationships.
  • •Data-driven mindset for translating metrics into business impact and driving cross-functional alignment.
Experience:5+ yearsEnterprise customersCustomer successHospitality techFood delivery
Skills:CommunicationStakeholder managementRelationship-buildingData-driven thinkingProblem-solvingDe-escalation
Languages:English

Company Brief

Otter
Otter provides AI-powered transcription and meeting collaboration tools that generate searchable, shareable notes and summaries from voice conversations, helping teams capture, organize, and revisit meeting insights across devices and platforms.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Los Altos, United States
Founded: 2016
WebsiteLinkedIn