Hospitality Ambassador, Beverly Hills Flagship

Hermes
United States
Workplace: OnsiteFull timeUSD 24 - 27 hourlyFunction: Hospitality & Food ServiceExperience: 1+ yearsSkills: ["Communication","Customer service","Proactivity","Flexibility","Attention to detail"]

Create an effortless luxury hospitality experience from the front door to the sales floor. Welcome and greet clients as they enter and leave, manage main-floor traffic, and escort guests to the right sales associates. Provide high-touch, bespoke service in collaboration with the sales team, including assistance with car or taxi service and directions around the store and neighborhood. Support safety needs by alerting the team to potential concerns and adapt to operational duties as required.

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Hermes
Hermes
1 month ago

Hospitality Ambassador, Beverly Hills Flagship

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Create an effortless luxury hospitality experience from the front door to the sales floor. Welcome and greet clients as they enter and leave, manage main-floor traffic, and escort guests to the right sales associates. Provide high-touch, bespoke service in collaboration with the sales team, including assistance with car or taxi service and directions around the store and neighborhood. Support safety needs by alerting the team to potential concerns and adapt to operational duties as required.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Create an effortless luxury environment and exceed expectations in hospitality services.
  • •Greet and welcome clients entering and leaving the boutique, managing main floor traffic and escorting clients to appropriate areas or sales associates.
  • •Approach client, guest, and colleague interactions with gracious, attentive, courteous, and service-oriented behavior.
  • •Provide bespoke, high-touch hospitality in collaboration with the sales team.
  • •Assist with obtaining taxi or car service, help guests into cars, provide directions, and alert to service needs or potential safety concerns.

Pay and Benefits

Salary: USD 24 - 27 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Parental401kRetirementGym MembershipProduct DiscountEap Resources

Key Requirements

  • •High interest in learning about all the Hermès métiers, history, and art collection.
  • •Strong communication skills with warmth and graciousness in interactions.
  • •Excellent customer service skills and a friendly disposition.
  • •Proactivity in taking care of customers calmly, professionally, and politely.
  • •Experience in a similar retail environment, or as a Concierge or Host in high-end environments (hotel and fine-dining).
Experience:1+ yearsRetailHospitality
Skills:CommunicationCustomer serviceProactivityFlexibilityAttention to detail
Languages:English

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn