Founding Customer Success Engineer

CollectWise
New York
Workplace: OnsiteFull timeUSD 150,000 - 180,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Responsiveness","Relationship-building","Technical troubleshooting","Attention to detail","Proactive ownership","Commercial mindset","Prioritization"]

Own customer relationships for CollectWise after launch, ensuring customers succeed with automated debt collection AI. Triage and resolve technical issues by adjusting configurations and shipping code when needed, while escalating to engineering. Monitor usage and performance to drive adoption, optimize AI agents and workflows through prompt engineering, support implementations and rollouts, and identify account expansion and upsell opportunities to improve retention and outcomes.

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FursaFursa
CollectWise
CollectWise
1 week ago

Founding Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own customer relationships for CollectWise after launch, ensuring customers succeed with automated debt collection AI. Triage and resolve technical issues by adjusting configurations and shipping code when needed, while escalating to engineering. Monitor usage and performance to drive adoption, optimize AI agents and workflows through prompt engineering, support implementations and rollouts, and identify account expansion and upsell opportunities to improve retention and outcomes.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own day-to-day customer relationships after customers go live.
  • •Troubleshoot and resolve technical customer issues by adjusting configurations, shipping code when appropriate, and escalating to engineering when necessary.
  • •Monitor customer usage, performance, and trends to identify opportunities to improve results and increase adoption.
  • •Continuously optimize customer AI agents and workflows through prompt engineering.
  • •Upsell customers on additional products and proactively engage when usage declines to reduce churn, while supporting implementations and rollouts.

Pay and Benefits

Salary: USD 150,000 - 180,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in technical customer success, solutions engineering, sales engineering, technical operations, product management, technical support, software engineering, or a similar role.
  • •Excellent written communication with high responsiveness.
  • •Strong technical background writing and debugging code and working with APIs, integrations, and data flows.
  • •Strong verbal communication and relationship-building skills.
  • •Commercial mindset to identify upsell and account expansion opportunities.
Experience:Technical customer successSolutions engineeringSales engineeringTechnical supportSoftware engineeringGenerative AIDebt collection
Skills:CommunicationResponsivenessRelationship-buildingTechnical troubleshootingAttention to detailProactive ownershipCommercial mindsetPrioritization
Tech Stack:CodeAPIsIntegrationsData flowsPrompt engineering

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

CollectWise
Provides a debt collection and payments platform that automates receivables recovery through digital communications and self-service payment options, helping businesses streamline collections, reduce outstanding receivables, and improve cash flow.
Industry: Fintech Infrastructure
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