Key Account Manager

Alan
Paris
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer-centric approach","Negotiation","Empathy","Active listening","Growth mindset"]

Own a portfolio of Public Sector key accounts, building long-term relationships with key stakeholders and C-level decision-makers to drive adoption and growth of Alan’s prevention insurance. Lead onboarding, monitor customer satisfaction signals, and present consumption reports through business reviews. Renegotiate contracts to balance customer value with sustainable profitability, and serve as the customer voice to Product teams while using analytics to solve complex needs.

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Alan
Alan
23 hours ago

Key Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own a portfolio of Public Sector key accounts, building long-term relationships with key stakeholders and C-level decision-makers to drive adoption and growth of Alan’s prevention insurance. Lead onboarding, monitor customer satisfaction signals, and present consumption reports through business reviews. Renegotiate contracts to balance customer value with sustainable profitability, and serve as the customer voice to Product teams while using analytics to solve complex needs.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Handle a portfolio of strategic Public Sector accounts and build strong relationships with key stakeholders.
  • •Proactively identify dissatisfaction signals and implement solutions to address them.
  • •Ensure successful onboarding of new accounts and promote Alan’s health partner positioning to drive employee and admin adoption.
  • •Analyze and present consumption reports during business reviews.
  • •Renegotiate contracts to deliver value for customers while maintaining sustainable profitability, and represent customer needs to Product teams.

Pay and Benefits

Perks:Health InsuranceEquityLearning BudgetParental LeaveCommuter Benefits

Key Requirements

  • •At least 6 years of experience in a customer-facing role with frequent interactions with C-level stakeholders.
  • •Full working proficiency in French with excellent oral and written communication.
  • •At least advanced level in English.
  • •Experience dealing with very large organizations and potentially unions.
  • •Strong analytical skills for presenting deep data analysis and solving complex problems.
Skills:Customer-centric approachNegotiationEmpathyActive listeningGrowth mindset
Languages:FrenchEnglish
Tech Stack:Macbook Pro

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor