Customer Service Manager, Cargo Services (Chicago, IL, US)

American Airlines Group
Chicago
Workplace: OnsiteFull timeUSD 75,000 - 83,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Leadership","Decision-making","Ability to work under pressure"]

Lead the Cargo Services Team’s station operations to deliver a superior customer service experience. Support station management by supervising personnel who handle mail processing and aircraft/ground equipment operations, ensuring safe, efficient performance and compliance with DOT, FAA, and other regulations. Build relationships across internal and external customers, direct teams using effective resources, and help promote a socially responsible, ethical workplace culture.

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FursaFursa
American Airlines Group
American Airlines Group
3 days ago

Customer Service Manager, Cargo Services (Chicago, IL, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Lead the Cargo Services Team’s station operations to deliver a superior customer service experience. Support station management by supervising personnel who handle mail processing and aircraft/ground equipment operations, ensuring safe, efficient performance and compliance with DOT, FAA, and other regulations. Build relationships across internal and external customers, direct teams using effective resources, and help promote a socially responsible, ethical workplace culture.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Support station management in leading airport personnel to provide a superior customer service experience.
  • •Supervise employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft.
  • •Lead and direct airport personnel to perform work safely and efficiently in compliance with Federal, State, and Local regulations (including DOT and FAA).
  • •Establish and maintain relationships with external and internal customers that foster compassion, authenticity, integrity, respect, and dignity.
  • •Provide direction and appropriate support using effective resources to enable the team to deliver high performance and promote a socially responsible, ethical culture.

Pay and Benefits

Salary: USD 75,000 - 83,000 annually
Perks:Health InsuranceDentalVision401kPet InsuranceVirtual Doctor

Key Requirements

  • •High school diploma or GED equivalency.
  • •Previous airport customer service experience leading a team with union/non-union workgroups.
  • •Cargo experience and experience adhering to compliance standards in heavily regulated environments (and/or vendor management).
  • •Ability to work independently with minimal supervision and function effectively as part of a team; strong customer service and communication skills.
  • •Must be willing to produce a current, unexpired Driver’s License and obtain USPS clearance (including drug screen, criminal history, fingerprinting, and a 5-year US residency requirement).
Experience:Airport operationsCargo servicesRegulated environmentsUnion/non-union workgroupsVendor management
Education:High School
Skills:Customer serviceCommunicationLeadershipDecision-makingAbility to work under pressure
Licenses:Driver's License
Tech Stack:Functional automation applications

Eligibility

Security Clearance:USPS clearance

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn