Manager Operations

Dubai Holding
United Arab Emirates
Full timeFunction: Business OperationsExperience: 2+ yearsEducation: bachelorsSkills: ["Leadership","Team management","Customer service","Problem-solving","Operational compliance"]

Oversee the day-to-day operations of a glamping resort, ensuring smooth, efficient, and high-quality service delivery. Lead front office and guest services, including reservations, room allocation, billing, and guest transportation. Maintain villas, facilities, and activities to operational standards while driving guest experience through service recovery and issue resolution. Manage and coach room division operations teams and ensure compliance with SOPs, health & safety, and regulatory requirements, coordinating across multiple departments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dubai Holding
Dubai Holding
4 days ago

Manager Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Oversee the day-to-day operations of a glamping resort, ensuring smooth, efficient, and high-quality service delivery. Lead front office and guest services, including reservations, room allocation, billing, and guest transportation. Maintain villas, facilities, and activities to operational standards while driving guest experience through service recovery and issue resolution. Manage and coach room division operations teams and ensure compliance with SOPs, health & safety, and regulatory requirements, coordinating across multiple departments.
Location: United Arab Emirates
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day operations of the glamping resort to ensure smooth, efficient, and high-quality service delivery.
  • •Lead and manage front office and guest services covering reservations, room allocation, billing, and guest transportation operations.
  • •Ensure villas, guest areas, facilities, and activities are prepared, well maintained, and aligned with operational standards.
  • •Drive excellent guest experience by maintaining service standards, resolving guest concerns, and supporting service recovery.
  • •Lead, coach, schedule, and monitor the performance of the room division and operations team; ensure SOP, health and safety, and regulatory compliance.

Key Requirements

  • •Hospitality qualification with a Bachelor’s degree or Diploma in Hospitality Management.
  • •Minimum 2 years of experience in room division, front office, resort operations, or guest services.
  • •Ability to lead, coach, schedule, and manage operational teams effectively.
  • •Strong customer service orientation with the ability to resolve guest concerns professionally.
  • •Knowledge of resort operations and SOPs, safety standards, and hospitality systems such as Opera PMS, SynXis, or Channel Manager.
Experience:2+ yearsHospitalityResort operationsGuest services
Education:Bachelor's in Hospitality Management
Skills:LeadershipTeam managementCustomer serviceProblem-solvingOperational compliance
Tech Stack:Opera PMSSynXisChannel Manager

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor