Specialist - IT Operations

Provide advanced Level 2 IT support and ensure stable IT operations across the organization. Administer Office 365 (Exchange Online, SharePoint, Teams, OneDrive), support ITIL processes (incident, problem, change, service requests), and manage escalations for hardware, software, networks, and applications. Oversee CSV/validation activities aligned with GAMP 5 and GMP, maintain documentation, and coordinate with Quality Assurance to ensure compliance with GxP standards and 21 CFR Part 11 while maintaining IT asset and ticketing operations.