Call Center Customer Service Representative

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Problem-solving","Active listening","Attention to detail","Professional communication"]

Deliver exceptional call center customer support in Cairo by handling inquiries with efficiency and empathy. Provide tailored solutions, resolve customer issues, and maintain high customer satisfaction through clear communication and professional phone etiquette. Work in a fast-paced environment, support customers using customer-facing processes (including CRM tools as a plus), and be flexible for night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
3 days ago

Call Center Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 48 minutes agoStatus: Live

Job Summary

Deliver exceptional call center customer support in Cairo by handling inquiries with efficiency and empathy. Provide tailored solutions, resolve customer issues, and maintain high customer satisfaction through clear communication and professional phone etiquette. Work in a fast-paced environment, support customers using customer-facing processes (including CRM tools as a plus), and be flexible for night and overnight shifts.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions with efficiency and empathy.
  • •Address inquiries and resolve customer issues.
  • •Provide tailored solutions to meet customer needs.
  • •Maintain a positive customer experience through effective communication.
  • •Use professional phone etiquette and handle calls in line with service expectations.

Pay and Benefits

Perks:Commuter BenefitsHealth InsurancePaid Training

Key Requirements

  • •Fluency in English (B2/C1 level).
  • •Strong customer service and customer support skills.
  • •Demonstrated problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus.
  • •Flexibility with night and overnight shifts is essential.
Skills:EmpathyProblem-solvingActive listeningAttention to detailProfessional communication
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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