Senior Client Success Partner- Care Gap & Coding Automation

Qventus
United States
Workplace: RemoteFull timeUSD 140,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Executive communication","Stakeholder management","Project leadership","Problem-solving","Cross-functional collaboration"]

Own end-to-end client experience for CGCA, a generative AI product helping health systems close documentation and coding gaps. Lead pilot and early production deployments in partnership with a Technical Implementation Manager, build trusted relationships with clinical leaders, run weekly operating rhythms, and drive pilot-to-paid conversions through outcome monitoring. Feed implementation learnings into product strategy, build the implementation playbook, and help stand up delivery as the product scales.

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FursaFursa
Qventus
Qventus
2 months ago

Senior Client Success Partner- Care Gap & Coding Automation

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own end-to-end client experience for CGCA, a generative AI product helping health systems close documentation and coding gaps. Lead pilot and early production deployments in partnership with a Technical Implementation Manager, build trusted relationships with clinical leaders, run weekly operating rhythms, and drive pilot-to-paid conversions through outcome monitoring. Feed implementation learnings into product strategy, build the implementation playbook, and help stand up delivery as the product scales.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own CGCA implementation end-to-end, leading pilots and early production deployments with a Technical Implementation Manager.
  • •Develop and maintain trusted relationships with client executives and frontline clinical teams, building rapid domain expertise across conditions.
  • •Run an operating rhythm with weekly client meetings, ensuring clear agendas, follow-ups, and action tracking.
  • •Monitor trial engagement and outcomes and drive pilot-to-paid conversions by partnering with Product and client leadership on required changes.
  • •Channel implementation learnings into the product roadmap and build the implementation playbook to hand off to Delivery as GA approaches.
Travel: Extensive travel

Pay and Benefits

Salary: USD 140,000 - 160,000 annually
Equity and Bonus:Equity
Perks:Paid LeavePaid ParentalLearning BudgetWellness StipendEquity

Key Requirements

  • •5+ years of professional experience in a client-facing role within healthcare SaaS, healthcare consulting, or a complex healthcare provider organization.
  • •Polished executive presence with exceptional verbal and written communication, including running meetings with C-level and frontline clinical stakeholders.
  • •High comfort with ambiguity and strong flexibility in an evolving role across Product, Delivery, and Engineering.
  • •Strong project leadership instincts and the ability to lead matrixed teams (clinical, technical, operational) with minimal supervision.
  • •Familiarity with EHR systems and ability to travel 40–60% nationwide.
Experience:5+ yearsHealthcareSaaSHealthcare consulting
Skills:Executive communicationStakeholder managementProject leadershipProblem-solvingCross-functional collaboration
Languages:English
Tech Stack:Machine learningGenerative AIBehavioral scienceEHR systems

Company Brief

Qventus
Provides an AI-driven operations platform that helps hospitals and health systems optimize patient flow, staffing, and clinical operations in real time to reduce wait times, improve throughput, and enhance care delivery.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Palo Alto, United States
Founded: 2012
WebsiteLinkedIn