CSR Manager

U.S. Bancorp
Fargo
Workplace: OnsiteFull timeUSD 62,050 - 73,000 annuallyFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Leadership","Problem-solving","Communication"]

Manage customer service operations by leading staff who handle inquiries, investigate requests, resolve problems, and maintain high service quality. Coach contact center personnel, ensure compliance with internal policies and procedures, and respond to internal audits and certifications. Improve service through updated operating policies, performance tracking mechanisms, and training/equipment procedures, while planning and scheduling to meet quality and staffing standards for telephone and written customer communications.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
5 days ago

CSR Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Manage customer service operations by leading staff who handle inquiries, investigate requests, resolve problems, and maintain high service quality. Coach contact center personnel, ensure compliance with internal policies and procedures, and respond to internal audits and certifications. Improve service through updated operating policies, performance tracking mechanisms, and training/equipment procedures, while planning and scheduling to meet quality and staffing standards for telephone and written customer communications.
Location: Fargo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Manage customer service staff handling inquiries, investigating requests, answering questions, and resolving problems.
  • •Maintain knowledge of products and services and develop processes/tools to improve service levels for telephone and written communications.
  • •Coach contact center personnel at the site location and provide leadership by communicating and executing departmental goals and vision.
  • •Ensure compliance with internal policies/procedures; respond to internal audits and certifications.
  • •Plan and schedule departmental activities, ensure adequate staffing, and implement/monitor performance tracking mechanisms to exceed quality standards.

Pay and Benefits

Salary: USD 62,050 - 73,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor's degree or equivalent work experience.
  • •3–5 years of relevant experience.
  • •Strong customer service and problem-solving skills.
  • •Advanced knowledge of operational functions, systems, policies, and procedures for the assigned area.
  • •Effective leadership with strong verbal and written communication skills.
Experience:3-5 years
Education:Bachelor's
Skills:LeadershipProblem-solvingCommunication

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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