Senior Backend Engineer – Customer Support Platform

Wise
Budapest
Workplace: HybridFull timeHUF 1,700,000 - 2,100,000 monthlyFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Ownership","Communication","Mentorship","Proactivity","Collaboration"]

Bridge complex backend systems with real customer impact by building and scaling the platform that powers Wise’s customer support channels. Own end-to-end delivery for high-traffic chat experiences, defining scope and driving robust architectures that balance latency, throughput, and scalability. Work in a cross-functional squad with product, design, and engineers while refining a support ecosystem that connects customers to a Generative AI capability through seamless logic and UX.

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FursaFursa
Wise
Wise
14 hours ago

Senior Backend Engineer – Customer Support Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Bridge complex backend systems with real customer impact by building and scaling the platform that powers Wise’s customer support channels. Own end-to-end delivery for high-traffic chat experiences, defining scope and driving robust architectures that balance latency, throughput, and scalability. Work in a cross-functional squad with product, design, and engineers while refining a support ecosystem that connects customers to a Generative AI capability through seamless logic and UX.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as a bridge between backend systems and real-world customer value, delivering projects that move customer outcomes.
  • •Take end-to-end ownership for complex problems: propose architecture, define scope, identify blockers early, and deliver measurable impact.
  • •Build and scale the customer support platform, including high-traffic chat experiences and self-service support channels.
  • •Engineer robust, scalable backend logic and user experience that connects customers to Generative AI capabilities without building the LLM itself.
  • •Collaborate across squads and stakeholders by communicating complex technical concepts, providing constructive feedback, and helping mentor junior engineers.
Travel: Low travel

Pay and Benefits

Salary: HUF 1,700,000 - 2,100,000 monthly

Key Requirements

  • •6+ years of backend engineering experience on a modern JVM stack, with strong engineering fundamentals in distributed systems and clean code.
  • •Track record writing maintainable code and applying best practices like code reviews, open feedback, and continuous improvement.
  • •Deep familiarity with backend development including databases, synchronous/asynchronous communication, and distributed systems.
  • •Experience with web development technologies such as REST APIs, microservices, and CI/CD pipelines.
  • •Ability to design solutions that balance latency, throughput, and scalability; and a strong product mindset focused on customer pain points and measurable outcomes.
Experience:6+ yearsFintechFinancial servicesDistributed systems
Skills:OwnershipCommunicationMentorshipProactivityCollaboration
Languages:English
Tech Stack:JavaJVMSpring BootREST APIsMicroservicesCI/CDDistributed systemsDatabasesGenerative AILLM

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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