Technical Support Analyst

Tabs
New York
Workplace: OnsiteFull timeUSD 76,800 - 105,600 annuallyFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Problem-solving","Communication","Customer focus","Attention to detail","Time management"]

Join Tabs as a Technical Support Analyst to be the first line of defense for troubleshooting and educating merchants. You’ll resolve complex issues, triage tickets, and collaborate with Success, Engineering, Product, and Operations to prevent recurring problems, while supporting ERP integrations and payments in a fast-paced fintech SaaS environment.

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FursaFursa
Tabs
Tabs
7 months ago

Technical Support Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join Tabs as a Technical Support Analyst to be the first line of defense for troubleshooting and educating merchants. You’ll resolve complex issues, triage tickets, and collaborate with Success, Engineering, Product, and Operations to prevent recurring problems, while supporting ERP integrations and payments in a fast-paced fintech SaaS environment.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and accurate responses.
  • •Own ticket triage & prioritization, identifying the root cause of issues and escalating appropriately.
  • •Troubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and merchant data workflows.
  • •Identify patterns and recurring issues, providing actionable insights to Product & Engineering.
  • •Educate and empower merchants, proactively guiding them on best practices for using Tabs.

Pay and Benefits

Salary: USD 76,800 - 105,600 annually
Equity and Bonus:Equity
Perks:Paid Leave401kHealth InsuranceParental LeaveCommuter Benefits

Key Requirements

  • •3-5 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.
  • •Exceptional problem-solving skills—resourceful, detail-oriented, and able to think on your feet.
  • •Technical aptitude with experience troubleshooting API, ERP, or payment-related issues.
  • •Accounting knowledge is a plus.
  • •Excellent written and verbal communication with the ability to explain complex topics clearly.
Experience:3-5 yearsSaaSFintech
Skills:Problem-solvingCommunicationCustomer focusAttention to detailTime management
Tech Stack:NetSuiteQuickBooksStripeHubSpotZendeskPylonSQL

Company Brief

Tabs
Tabs offers a cloud-based software platform that helps teams organize, track, and manage workstreams and data through a simple, collaborative interface for improving operational visibility and cross-functional coordination.
Industry: SaaS
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