Workplace Support Specialist – Austin

1Password
Austin
Workplace: OnsiteFull timeUSD 85,000 - 119,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Ownership","Adaptability","Process improvement","Stakeholder collaboration"]

Own the technology that keeps 1Password’s new Austin office running. You’ll manage the office network, physical security systems, and AV/collaboration environments while providing hands-on IT support for employees and new hires. Partner with the remote IT Support team to deliver a consistent support experience, handle onboarding device setup, and contribute to scalable processes, runbooks, and documentation as the office grows.

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1Password
1Password
1 month ago

Workplace Support Specialist – Austin

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Last checked: 11 hours agoStatus: Live

Job Summary

Own the technology that keeps 1Password’s new Austin office running. You’ll manage the office network, physical security systems, and AV/collaboration environments while providing hands-on IT support for employees and new hires. Partner with the remote IT Support team to deliver a consistent support experience, handle onboarding device setup, and contribute to scalable processes, runbooks, and documentation as the office grows.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage and maintain the Austin office network (wired and wireless infrastructure).
  • •Operate and maintain the physical security stack (access control, cameras, integrated systems) and coordinate with Security for governance/audit trails and with building management for maintenance.
  • •Provide hands-on in-person IT support across hardware, software, peripherals, AV, and workplace technology as the primary IT presence in the office.
  • •Own end-to-end onboarding technology for Austin hires, including device provisioning, setup, orientation, and equipment returns.
  • •Own AV operations across huddle rooms and meeting/event environments, managing video conferencing, room scheduling, multi-zone audio, and displays while proactively resolving issues.

Pay and Benefits

Salary: USD 85,000 - 119,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kRsusPaid LeaveRetirement MatchingFree 1passwordPaid Volunteer

Key Requirements

  • •3+ years of experience in IT support, workplace technology, or infrastructure with hands-on experience supporting office environments.
  • •Experience with office networking (wired/wireless) on platforms such as Cisco Meraki, Aruba, or Ubiquiti.
  • •Experience operating workplace AV systems, including video conferencing, room scheduling, multi-zone audio, and display environments.
  • •Experience with physical security systems, including access control and camera platforms.
  • •Ability to coordinate with vendors/building management and work effectively across technical and non-technical stakeholders in a fast-paced, changing environment.
Experience:3+ yearsIT supportWorkplace technologyOffice infrastructureRemote-first
Skills:CommunicationOwnershipAdaptabilityProcess improvementStakeholder collaboration
Tech Stack:Cisco MerakiArubaUbiquitiAVVideo conferencingRoom schedulingMulti zone audioDisplay environmentsAccess controlCamera platformsMDMDevice lifecycle managementSOC 2ISO 27001RunbooksKnowledge articlesAutomation workflows

Company Brief

1Password
1Password (AgileBits Inc.) provides a password manager and identity-security platform for individuals and businesses, offering secure credential storage, sharing, and access management across devices and AI agents.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: Toronto, Canada
Founded: 2005
Glassdoor
Glassdoor: 3.3
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