Customer Service Coordinator Full Time (St. Paul, MN, US)

American Airlines Group
St. Paul
Workplace: OnsiteFull timeUSD 23.23+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Courtesy","Organization","Self-motivation","Ability to multitask"]

Interact with customers in a courteous, efficient, friendly, and professional manner while helping support passenger check-in and cargo acceptance. Promote and sell air travel, interpret domestic and international travel rules, dispatch and meet aircraft on schedule, and assist distressed passengers. Protect company property and revenue, provide support during security and emergency situations, and follow all internal and external policies.

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FursaFursa
American Airlines Group
American Airlines Group
3 days ago

Customer Service Coordinator Full Time (St. Paul, MN, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Interact with customers in a courteous, efficient, friendly, and professional manner while helping support passenger check-in and cargo acceptance. Promote and sell air travel, interpret domestic and international travel rules, dispatch and meet aircraft on schedule, and assist distressed passengers. Protect company property and revenue, provide support during security and emergency situations, and follow all internal and external policies.
Location: St. Paul
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Promote and sell air travel to the traveling public or freight forwarders.
  • •Provide assistance with passenger check-in and cargo acceptance.
  • •Interpret government rules and requirements for domestic and international travel or cargo shipments.
  • •Meet and dispatch aircraft within established times and assist distressed passengers and customers.
  • •Respond and assist during security and emergency situations while following policies and procedures.

Pay and Benefits

Salary: USD 23.23 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee AssistanceFlexible Spending

Key Requirements

  • •High school diploma or GED.
  • •Read, write, fluently speak, and understand English.
  • •Bilingual language skills required in some locations.
  • •Valid driver’s license as required by local authorities.
  • •Ability to pass FAA criminal background checks for unescorted access privileges (if applicable) and secure airport authority/US Customs security badges (if applicable).
Education:High School
Skills:Customer serviceCourtesyOrganizationSelf-motivationAbility to multitask
Licenses:Driver’s license
Languages:English

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn