Avi-spl

3 weeks ago

Onsite AV/IT Tier 3 Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide on-premises support for AV and unified communications systems and enterprise end users across AVI-SPL customer sites. Perform preventative maintenance and corrective repairs on AV/IT cabling and hardware, maintain AV/UCC equipment performance, and document configurations and changes. Serve as a primary technical support contact to triage and resolve complex issues via in-person and remote channels, escalate when needed, and support end-user training and system walkthroughs.

Location: Miami

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide on-premises AV and unified communications support for AVI-SPL customers at customer sites.
•Perform preventative maintenance and corrective repairs across AV/IT cabling and hardware, including testing and troubleshooting.
•Maintain and optimize AV/UCC equipment (displays, cameras, cooling systems) to ensure reliability and performance.
•Triaging and resolving complex enterprise end-user issues across in-person and remote channels; troubleshoot hardware, software, operating systems, and user accounts.
•Support end-user training and system walkthroughs, document service activities/configurations, and escalate unresolved issues to advanced teams or third parties.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceVisionDentalPaid HolidaysSick DaysPersonal Days

Key Requirements

•2–3 years of enterprise end-user support experience and experience providing desktop/end-user technical support.
•1–3 years of audiovisual integration experience.
•Proficiency troubleshooting and repairing AV/IT cabling and hardware; safe use of hand and power tools (including soldering/connector termination).
•Foundational understanding of AV signal flow (audio, video, control systems) and experience supporting AV/UCC environments.
•Working independently with strong communication skills, able to prioritize tasks and meet deadlines.

Experience:Audiovisual integrationEnterprise end-user support

Skills:CommunicationIndependent workPrioritizationProblem-solvingCustomer engagement

Licenses:Valid driver’s license

Certifications:AMX: Intro to Networking for AV ProfessionalsCrestron: Professional Installation CertificationExtron: AV Associate CertificationAVIXA: Quick Start to the AV IndustryAVIXA: CTS (Certified Technology Specialist)

Languages:English

Tech Stack:Audio Visual (AV)Unified Communications (UCC)WindowsMacOSMicrosoft OfficeMicrosoft 365TCP/IPDNSDHCPVPNActive DirectoryServiceNowJiraZendeskRemote DesktopTeamViewerIP-based devicesRoutersAV control system programming

Company Brief

Avi-spl

Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn

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Avi-spl

3 weeks ago

Onsite AV/IT Tier 3 Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Miami

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide on-premises AV and unified communications support for AVI-SPL customers at customer sites.
•Perform preventative maintenance and corrective repairs across AV/IT cabling and hardware, including testing and troubleshooting.
•Maintain and optimize AV/UCC equipment (displays, cameras, cooling systems) to ensure reliability and performance.
•Triaging and resolving complex enterprise end-user issues across in-person and remote channels; troubleshoot hardware, software, operating systems, and user accounts.
•Support end-user training and system walkthroughs, document service activities/configurations, and escalate unresolved issues to advanced teams or third parties.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceVisionDentalPaid HolidaysSick DaysPersonal Days

Key Requirements

•2–3 years of enterprise end-user support experience and experience providing desktop/end-user technical support.
•1–3 years of audiovisual integration experience.
•Proficiency troubleshooting and repairing AV/IT cabling and hardware; safe use of hand and power tools (including soldering/connector termination).
•Foundational understanding of AV signal flow (audio, video, control systems) and experience supporting AV/UCC environments.
•Working independently with strong communication skills, able to prioritize tasks and meet deadlines.

Experience:Audiovisual integrationEnterprise end-user support

Skills:CommunicationIndependent workPrioritizationProblem-solvingCustomer engagement

Licenses:Valid driver’s license

Languages:English

Company Brief

Avi-spl

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Tampa, United States

Founded: 2008

Website LinkedIn