Onsite IT Engineer – IT/AV Support

Avi-spl
Miami
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Communication","Independent work","Prioritization","Problem-solving","Customer engagement"]

Provide on-premises support for AV and unified communications systems and enterprise end users across AVI-SPL customer sites. Perform preventative maintenance and corrective repairs on AV/IT cabling and hardware, maintain AV/UCC equipment performance, and document configurations and changes. Serve as a primary technical support contact to triage and resolve complex issues via in-person and remote channels, escalate when needed, and support end-user training and system walkthroughs.

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Avi-spl
Avi-spl
2 months ago

Onsite IT Engineer – IT/AV Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide on-premises support for AV and unified communications systems and enterprise end users across AVI-SPL customer sites. Perform preventative maintenance and corrective repairs on AV/IT cabling and hardware, maintain AV/UCC equipment performance, and document configurations and changes. Serve as a primary technical support contact to triage and resolve complex issues via in-person and remote channels, escalate when needed, and support end-user training and system walkthroughs.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide on-premises AV and unified communications support for AVI-SPL customers at customer sites.
  • •Perform preventative maintenance and corrective repairs across AV/IT cabling and hardware, including testing and troubleshooting.
  • •Maintain and optimize AV/UCC equipment (displays, cameras, cooling systems) to ensure reliability and performance.
  • •Triaging and resolving complex enterprise end-user issues across in-person and remote channels; troubleshoot hardware, software, operating systems, and user accounts.
  • •Support end-user training and system walkthroughs, document service activities/configurations, and escalate unresolved issues to advanced teams or third parties.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceVisionDentalPaid HolidaysSick DaysPersonal Days

Key Requirements

  • •2–3 years of enterprise end-user support experience and experience providing desktop/end-user technical support.
  • •1–3 years of audiovisual integration experience.
  • •Proficiency troubleshooting and repairing AV/IT cabling and hardware; safe use of hand and power tools (including soldering/connector termination).
  • •Foundational understanding of AV signal flow (audio, video, control systems) and experience supporting AV/UCC environments.
  • •Working independently with strong communication skills, able to prioritize tasks and meet deadlines.
Experience:Audiovisual integrationEnterprise end-user support
Skills:CommunicationIndependent workPrioritizationProblem-solvingCustomer engagement
Licenses:Valid driver’s license
Certifications:AMX: Intro to Networking for AV ProfessionalsCrestron: Professional Installation CertificationExtron: AV Associate CertificationAVIXA: Quick Start to the AV IndustryAVIXA: CTS (Certified Technology Specialist)
Languages:English
Tech Stack:Audio Visual (AV)Unified Communications (UCC)WindowsMacOSMicrosoft OfficeMicrosoft 365TCP/IPDNSDHCPVPNActive DirectoryServiceNowJiraZendeskRemote DesktopTeamViewerIP-based devicesRoutersAV control system programming

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn