Payoneer

1 month ago

Escalation Fastlane Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

The Escalation Fastlane Specialist serves as the primary contact for VIP and high-tier clients, coordinating with multiple internal teams to ensure seamless service delivery, onboarding, and ongoing support. You’ll understand client needs, proactively anticipate issues, advocate for clients, and identify opportunities to improve account management and renewals in a fast-paced, global fintech environment.

Location: Manila

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships.
•Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments.
•Coordinate with internal teams (e.g., GTM, sales, support, risk, product, technical teams) to ensure seamless service delivery.
•Oversee onboarding, implementation, and ongoing support processes.
•Identify opportunities for upselling, cross-selling, and renewals.

Key Requirements

•Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships.
•Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments.
•Anticipate client needs and proactively offer support.
•Coordinate with internal teams (e.g., GTM, sales, support, risk, product, technical teams) to ensure seamless service delivery.
•Oversee onboarding, implementation, and ongoing support processes.

Experience:FintechPaymentsFinancial services

Languages:English

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

1 month ago

Escalation Fastlane Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships.
•Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments.
•Coordinate with internal teams (e.g., GTM, sales, support, risk, product, technical teams) to ensure seamless service delivery.
•Oversee onboarding, implementation, and ongoing support processes.
•Identify opportunities for upselling, cross-selling, and renewals.

Key Requirements

•Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships.
•Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments.
•Anticipate client needs and proactively offer support.
•Coordinate with internal teams (e.g., GTM, sales, support, risk, product, technical teams) to ensure seamless service delivery.
•Oversee onboarding, implementation, and ongoing support processes.

Experience:FintechPaymentsFinancial services

Languages:English

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn