NTT

2 months ago

Delivery Associate Director

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead end-to-end IT service delivery as a senior executive, managing service desk, deskside and field support, business relationship management, change/configuration, major incident management, asset management, and the capital equipment replacement program. Ensure seamless user experience and SLA adherence using KPIs, drive continuous service improvement, and provide client leadership metrics, status reporting, and recommendations to improve customer experience and optimize costs.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Director level

Key Responsibilities

•Provide end-to-end management of IT services, including service desk, deskside and field support, and related service management functions.
•Ensure SLA adherence and seamless user experience using KPIs and measurable improvements.
•Oversee business relationship management and coordination of mission and site support services to deliver operational excellence.
•Manage change/configuration, major incident management, asset management, and the capital equipment replacement program (CERP).
•Deliver periodic metrics and status reporting to client leadership with recommendations to improve services, customer experience, and cost optimization.

Pay and Benefits

Salary: USD 104,558 - 242,031 annually

Perks:Health InsuranceDentalVisionLife InsurancePaid Leave401kDisabilityEmployee Assistance

Key Requirements

•Bachelor’s degree in IT, Computer Science, Information Systems, Management, or a related field.
•10+ years of IT operations experience, including 5+ years in a senior IT management or director role.
•1+ year managing enterprise ITSM platforms (e.g., ServiceNow), cloud productivity tools, and hardware/software lifecycle management.
•ITIL certification (e.g., ITIL Managing Professional, ITIL Strategic Leader, or ITIL Master) with deep understanding of ITIL principals.
•Ability to obtain/maintain a Public Trust clearance.

Experience:10+ yearsIT operationsITSMEnterprise ITIT service management

Education:Bachelor's in IT, Computer Science, Information Systems, Management, or a related field

Certifications:ITIL Managing Professional (MP)ITIL Strategic Leader (SL)ITIL Master

Tech Stack:ITILServiceNow

Eligibility

Security Clearance:Public Trust

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT