Netradyne

4 months ago

Lead Technical Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead Technical Support Analyst is the primary liaison between the company and customers, diagnosing and resolving technical issues for SaaS/cloud-based platforms. You will interact with cross-functional teams to ensure timely resolutions, troubleshoot in-field hardware and software issues on connected vehicle platforms, and support international customers (US/UK preferred) in a 24x7x365 operations center.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Troubleshoot and resolve customer-reported issues via phone, chat, and remote tools.
•Perform root cause analysis and recommend corrective actions.
•Collaborate with engineering, QA, and product teams to resolve technical challenges.
•Work with engineers, support rotations, including incident escalation handling.
•Maintain proper case documentation and timely follow-ups with customers.

Key Requirements

•8–12 years of technical support experience, preferably with SaaS or cloud-based platforms.
•Basic SQL knowledge and working experience with one or more databases (Postgres, MySQL, etc.).
•Familiarity with ITSM tools (e.g., ServiceNow, JIRA, or Salesforce).
•Good hands-on experience with REST APIs and webhooks.
•Experience in analyzing, investigating, and identifying the root cause of complex customer issues, and communicating findings to the relevant group for resolution.

Experience:8-12 yearsSaaSCloud computing

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCustomer serviceTime management

Languages:English

Tech Stack:SQLPostgreSQLMySQLServiceNowJIRASalesforceREST APIsWebhooksDockerKubernetesMicroservicesPython

Company Brief

Netradyne

Provides AI-driven fleet safety and driver performance solutions using computer vision and edge analytics to monitor driving behavior, prevent collisions, and optimize fleet operations for commercial vehicle operators.

Industry: Logistics

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Sunnyvale, United States

Founded: 2015

Website

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Netradyne

4 months ago

Lead Technical Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Troubleshoot and resolve customer-reported issues via phone, chat, and remote tools.
•Perform root cause analysis and recommend corrective actions.
•Collaborate with engineering, QA, and product teams to resolve technical challenges.
•Work with engineers, support rotations, including incident escalation handling.
•Maintain proper case documentation and timely follow-ups with customers.

Key Requirements

•8–12 years of technical support experience, preferably with SaaS or cloud-based platforms.
•Basic SQL knowledge and working experience with one or more databases (Postgres, MySQL, etc.).
•Familiarity with ITSM tools (e.g., ServiceNow, JIRA, or Salesforce).
•Good hands-on experience with REST APIs and webhooks.
•Experience in analyzing, investigating, and identifying the root cause of complex customer issues, and communicating findings to the relevant group for resolution.

Experience:8-12 yearsSaaSCloud computing

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkCustomer serviceTime management

Languages:English

Tech Stack:SQLPostgreSQLMySQLServiceNowJIRASalesforceREST APIsWebhooksDockerKubernetesMicroservicesPython

Company Brief

Netradyne

Industry: Logistics

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Sunnyvale, United States

Founded: 2015

Website