Advisory Consultant, DEX

Dell
Dublin, Cork
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Executive communication","Stakeholder management","Workshop facilitation","Customer-facing advisory","Governance"]

Drive enterprise Digital Employee Experience (DEX) outcomes by combining strategic advisory with hands-on Nexthink platform delivery. Partner with executive stakeholders across EMEA to define DEX strategy, lead Nexthink implementation and platform ownership, establish governance, and translate telemetry and experience analytics into executive-ready value realization reporting. Support practice growth through pre-sales scoping and cross-sell opportunities across ServiceNow Digital Workplace and related workplace technology services.

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Dell
Dell
3 days ago

Advisory Consultant, DEX

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Job Summary

Drive enterprise Digital Employee Experience (DEX) outcomes by combining strategic advisory with hands-on Nexthink platform delivery. Partner with executive stakeholders across EMEA to define DEX strategy, lead Nexthink implementation and platform ownership, establish governance, and translate telemetry and experience analytics into executive-ready value realization reporting. Support practice growth through pre-sales scoping and cross-sell opportunities across ServiceNow Digital Workplace and related workplace technology services.
Location: Dublin, Cork
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Define and deliver DEX Experience Management strategies using maturity assessments, executive workshops, Nexthink telemetry/experience analytics, employee sentiment, and ServiceNow operational data to build roadmaps and measurable outcomes.
  • •Own and deliver the Nexthink platform end to end, including Infinity/V6 implementation, tenant configuration, Collector deployment, NQL dashboards/investigations, integrations (ServiceNow, Entra ID, collaboration connectors), Remote Actions, Amplify workflows, Campaigns, and lifecycle management.
  • •Deliver the DEX Experience Management Office flagship offer, including platform implementation and MSP licensing, persona definitions, sentiment surveys, proactive insights reporting, and IT operations optimization.
  • •Translate Nexthink insights into executive-ready value realization reporting (experience improvements, productivity, operational efficiency, and cost optimization) for executive sponsors and stakeholders.
  • •Drive practice growth by supporting pre-sales activities and solution scoping, identifying cross-sell opportunities across ServiceNow Digital Workplace, AI Productivity, PC Optimisation, Workplace AI, and Security Services, and refining delivery methodology.

Key Requirements

  • •Nexthink certifications with hands-on experience across the Nexthink platform (Infinity/V6), including administration, dashboards, investigations, NQL, Campaigns, experience scoring, Flow, Remote Actions, and platform lifecycle management.
  • •Proven experience leading DEX Experience Management programmes: maturity assessments, governance frameworks, Success Plans, Value Trackers, strategic roadmaps, and value realization reporting.
  • •Strong customer-facing consulting skills, including executive communication, stakeholder management, and workshop facilitation to influence senior stakeholders and cross-functional teams.
  • •Experience with Nexthink integrations (ServiceNow, identity and collaboration connectors) and Collector deployment across endpoint and VDI environments, with familiarity with ServiceNow ITSM processes and data.
  • •DEX, EUC, workplace technology, IT operations, ITSM, service delivery, digital workplace, or employee experience consulting experience with advisory delivery.
Experience:Digital Employee ExperienceDEXEUCWorkplace TechnologyITSMServiceNowDigital Workplace
Skills:Executive communicationStakeholder managementWorkshop facilitationCustomer-facing advisoryGovernance
Certifications:Nexthink certificationsITIL
Languages:US
Tech Stack:NexthinkInfinityV6NQLServiceNowServiceNow ITSMEntra IDCollectorVDIRemote ActionsPowerShellBashJSONJavaScriptFlowAmplifyCampaignsExperience scoringITILCopilot

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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