Global Network Operations Lead

Yum! Brands
United States
Workplace: RemoteFull timeUSD 110,500 - 129,900 annuallyFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Stakeholder management","Communication","Influencing"]

Own 24x7 operational stability for the company’s global network, coordinating incident response, escalation, monitoring, and service health. Lead global operational reviews, postmortems, and problem management to improve reliability and reduce repeat incidents. Establish and standardize network operations runbooks, dashboards, and governance across regions. Provide functional leadership for voice support and WebEx Cloud Contact Center operations when in scope, and drive remediation of audit findings, compliance gaps, vulnerabilities, and operational risks.

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FursaFursa
Yum! Brands
Yum! Brands
1 month ago

Global Network Operations Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live

Job Summary

Own 24x7 operational stability for the company’s global network, coordinating incident response, escalation, monitoring, and service health. Lead global operational reviews, postmortems, and problem management to improve reliability and reduce repeat incidents. Establish and standardize network operations runbooks, dashboards, and governance across regions. Provide functional leadership for voice support and WebEx Cloud Contact Center operations when in scope, and drive remediation of audit findings, compliance gaps, vulnerabilities, and operational risks.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own 24x7 operational stability of the global network environment, including incident response coordination, escalation management, operational readiness, and service health.
  • •Monitor network availability, performance, capacity, resiliency, and incident trends; lead operational reviews, incident postmortems, and problem management to reduce repeat incidents.
  • •Provide functional leadership for voice operations support teams when in scope, with primary focus on WebEx Cloud Contact Center support operations.
  • •Establish and maintain global network operations standards and operational procedures, including runbooks, playbooks, escalation paths, monitoring practices, and service management procedures.
  • •Drive remediation of audit findings, compliance requirements, cyber vulnerabilities, and operational risks; support evidence collection, control validation, and audit readiness.

Pay and Benefits

Salary: USD 110,500 - 129,900 annually

Key Requirements

  • •Strong experience supporting enterprise-scale or global network environments with 24x7 operational requirements.
  • •Deep understanding of network operations practices, including incident management, problem management, change management, escalation, service monitoring, operational reporting, and root cause analysis.
  • •Experience with enterprise networking technologies such as routing, switching, firewalls, VPN, SD-WAN, wireless, DNS, load balancing, network segmentation, cloud connectivity, and network monitoring.
  • •Strong understanding of cybersecurity vulnerabilities, audit findings, compliance requirements, control evidence, and operational risk management for network and voice environments.
  • •Typically 5+ years of relevant experience in network operations, infrastructure operations, cybersecurity operations, voice operations, contact center support, or a closely related technical function.
Experience:5+ yearsGlobal network operationsEnterprise networkingVoice operationsContact center support
Education:Bachelor's in Information Technology, Cybersecurity, Computer Science, Network Engineering, Telecommunications, or a related field
Skills:Analytical thinkingProblem-solvingStakeholder managementCommunicationInfluencing
Certifications:CCNPCCNAITILCISSPCISMCompTIA Security+Cisco CollaborationWebExCloud networking certifications
Tech Stack:WebEx Cloud Contact CenterRoutingSwitchingFirewallsVPNSD-WANWirelessDNSLoad balancingNetwork segmentationCloud connectivityNetwork monitoring platformsITSM platformsMonitoring toolsVulnerability management toolsDashboardingTicketing

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
Glassdoor
Glassdoor: 3.7
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