Yum! Brands

3 days ago

Global Network Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own 24x7 operational stability for the company’s global network, coordinating incident response, escalation, monitoring, and service health. Lead global operational reviews, postmortems, and problem management to improve reliability and reduce repeat incidents. Establish and standardize network operations runbooks, dashboards, and governance across regions. Provide functional leadership for voice support and WebEx Cloud Contact Center operations when in scope, and drive remediation of audit findings, compliance gaps, vulnerabilities, and operational risks.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Own 24x7 operational stability of the global network environment, including incident response coordination, escalation management, operational readiness, and service health.
•Monitor network availability, performance, capacity, resiliency, and incident trends; lead operational reviews, incident postmortems, and problem management to reduce repeat incidents.
•Provide functional leadership for voice operations support teams when in scope, with primary focus on WebEx Cloud Contact Center support operations.
•Establish and maintain global network operations standards and operational procedures, including runbooks, playbooks, escalation paths, monitoring practices, and service management procedures.
•Drive remediation of audit findings, compliance requirements, cyber vulnerabilities, and operational risks; support evidence collection, control validation, and audit readiness.

Pay and Benefits

Salary: USD 110,500 - 129,900 annually

Key Requirements

•Strong experience supporting enterprise-scale or global network environments with 24x7 operational requirements.
•Deep understanding of network operations practices, including incident management, problem management, change management, escalation, service monitoring, operational reporting, and root cause analysis.
•Experience with enterprise networking technologies such as routing, switching, firewalls, VPN, SD-WAN, wireless, DNS, load balancing, network segmentation, cloud connectivity, and network monitoring.
•Strong understanding of cybersecurity vulnerabilities, audit findings, compliance requirements, control evidence, and operational risk management for network and voice environments.
•Typically 5+ years of relevant experience in network operations, infrastructure operations, cybersecurity operations, voice operations, contact center support, or a closely related technical function.

Experience:5+ yearsGlobal network operationsEnterprise networkingVoice operationsContact center support

Education:Bachelor's in Information Technology, Cybersecurity, Computer Science, Network Engineering, Telecommunications, or a related field

Skills:Analytical thinkingProblem-solvingStakeholder managementCommunicationInfluencing

Certifications:CCNPCCNAITILCISSPCISMCompTIA Security+Cisco CollaborationWebExCloud networking certifications

Tech Stack:WebEx Cloud Contact CenterRoutingSwitchingFirewallsVPNSD-WANWirelessDNSLoad balancingNetwork segmentationCloud connectivityNetwork monitoring platformsITSM platformsMonitoring toolsVulnerability management toolsDashboardingTicketing

Company Brief

Yum! Brands

Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Yum! Brands

3 days ago

Global Network Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Own 24x7 operational stability of the global network environment, including incident response coordination, escalation management, operational readiness, and service health.
•Monitor network availability, performance, capacity, resiliency, and incident trends; lead operational reviews, incident postmortems, and problem management to reduce repeat incidents.
•Provide functional leadership for voice operations support teams when in scope, with primary focus on WebEx Cloud Contact Center support operations.
•Establish and maintain global network operations standards and operational procedures, including runbooks, playbooks, escalation paths, monitoring practices, and service management procedures.
•Drive remediation of audit findings, compliance requirements, cyber vulnerabilities, and operational risks; support evidence collection, control validation, and audit readiness.

Pay and Benefits

Salary: USD 110,500 - 129,900 annually

Key Requirements

•Strong experience supporting enterprise-scale or global network environments with 24x7 operational requirements.
•Deep understanding of network operations practices, including incident management, problem management, change management, escalation, service monitoring, operational reporting, and root cause analysis.
•Experience with enterprise networking technologies such as routing, switching, firewalls, VPN, SD-WAN, wireless, DNS, load balancing, network segmentation, cloud connectivity, and network monitoring.
•Strong understanding of cybersecurity vulnerabilities, audit findings, compliance requirements, control evidence, and operational risk management for network and voice environments.
•Typically 5+ years of relevant experience in network operations, infrastructure operations, cybersecurity operations, voice operations, contact center support, or a closely related technical function.

Experience:5+ yearsGlobal network operationsEnterprise networkingVoice operationsContact center support

Education:Bachelor's in Information Technology, Cybersecurity, Computer Science, Network Engineering, Telecommunications, or a related field

Skills:Analytical thinkingProblem-solvingStakeholder managementCommunicationInfluencing

Certifications:CCNPCCNAITILCISSPCISMCompTIA Security+Cisco CollaborationWebExCloud networking certifications

Company Brief

Yum! Brands

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor