Senior Service Technician, Service Operations, Labs (AM Shift)

DoorDash US
United States
Workplace: OnsiteFull timeUSD 32,700 - 48,100Function: Field Service, Maintenance & Skilled TradesSkills: ["Communication","Documentation","Troubleshooting","Mentorship","Independent work"]

As a Senior Service Technician on DoorDash Labs’ Service Operations team, you’ll diagnose and repair complex issues across the robot fleet, modular components, and support vehicles. Work with minimal supervision to interpret manuals and schematics, perform advanced electrical and control-unit repairs, document troubleshooting and root-cause findings in the service management system, and mentor Level 2 Technicians. Maintain and calibrate specialized diagnostic test equipment for the AM shift.

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FursaFursa
DoorDash US
DoorDash US
7 hours ago

Senior Service Technician, Service Operations, Labs (AM Shift)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

As a Senior Service Technician on DoorDash Labs’ Service Operations team, you’ll diagnose and repair complex issues across the robot fleet, modular components, and support vehicles. Work with minimal supervision to interpret manuals and schematics, perform advanced electrical and control-unit repairs, document troubleshooting and root-cause findings in the service management system, and mentor Level 2 Technicians. Maintain and calibrate specialized diagnostic test equipment for the AM shift.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Execute advanced Senior Service Technician tasks to diagnose complex, intermittent, or unusual faults in robotic systems, modular components, and support vehicles
  • •Perform advanced component-level repairs on intricate electrical systems, control units, and associated hardware with minimal supervision
  • •Interpret technical manuals, schematics, and diagnostic flowcharts to guide troubleshooting efforts
  • •Document complex diagnostic processes, root-cause hypotheses, non-standard steps, repair details, and component failure information in the service management system
  • •Provide technical guidance, mentorship, and on-the-job assistance to Level 2 Technicians for challenging tasks

Pay and Benefits

Salary: USD 32,700 - 48,100
Perks:Health InsuranceWellness StipendParental Leave

Key Requirements

  • •2+ years of service work experience
  • •Curiosity and an inclination for mechanical repair work
  • •Strong communication and documentation skills
  • •Prior experience in vehicle or fleet service (especially electric or autonomous vehicles), robotics, or aircraft
  • •Experience with JIRA, MaintainX, and other service tools and systems
Experience:RoboticsVehicle or fleet serviceElectric or autonomous vehiclesAircraftService tools
Skills:CommunicationDocumentationTroubleshootingMentorshipIndependent work
Licenses:Valid U.S. drivers license
Languages:English
Tech Stack:JIRAMaintainX

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn