People Operations Team Lead (mat cover contract)

Informa
United Kingdom
Workplace: HybridFull timeFunction: People, HR & TalentSkills: ["Communication","Stakeholder management","Coaching","Problem-solving","Time management"]

Lead a People Operations Excellence (POE) team supporting employee lifecycle needs across the UK and US. You’ll manage a team of five POE Specialists, act as the first escalation point, improve processes and query SLAs, and champion continuous improvement. Partner with HR Business Partners and specialists to deliver a streamlined POE service, train the team, support internal audits, and help implement Workday HRIS as you mentor into expert usage.

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FursaFursa
Informa
Informa
15 hours ago

People Operations Team Lead (mat cover contract)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead a People Operations Excellence (POE) team supporting employee lifecycle needs across the UK and US. You’ll manage a team of five POE Specialists, act as the first escalation point, improve processes and query SLAs, and champion continuous improvement. Partner with HR Business Partners and specialists to deliver a streamlined POE service, train the team, support internal audits, and help implement Workday HRIS as you mentor into expert usage.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Manage a team of 5 POE Specialists, coaching and mentoring them and providing feedback for performance.
  • •Simplify and optimize POE processes with the Head of POE Excellence, identifying trends and opportunities to improve productivity and development.
  • •Serve as first point of escalation for employee lifecycle enquiries and ensure quality, timely, accurate service.
  • •Monitor and champion team query SLA performance and intervene when service levels are not met.
  • •Support HR systems and operations, including implementation/training for Workday HRIS and contributing to payroll submission to Informa payroll and ADP.

Pay and Benefits

Perks:Health InsurancePaid LeavePensionVolunteering DaysLife AssuranceEmployee Assistance

Key Requirements

  • •Right to live and work in the UK to be considered for this role.
  • •Experience working with HR administration and employee lifecycle support, with strong communication across stakeholders.
  • •Demonstrable ability to lead a team and provide coaching, mentorship, and regular feedback.
  • •Strong HRIS/data processing skills, including experience with Workday and working with sensitive, confidential information.
  • •Experience streamlining HR processes to improve the employee experience and delivering to deadlines with speed and accuracy.
Skills:CommunicationStakeholder managementCoachingProblem-solvingTime management
Tech Stack:WorkdayMS OfficeHRISADP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn