Sr Analyst, Human Resources

Yum! Brands
Gurugram, Haryana, India
Workplace: HybridFull timeFunction: People, HR & TalentExperience: 8-12 yearsEducation: mastersSkills: ["Leadership","Conflict resolution","Communication","Stakeholder management","Analytical reporting"]

Lead HR shared services delivery by supervising a team of P&C Coordinators, distributing workload, setting priorities, and monitoring performance against SLAs and quality standards. Drive service excellence through case monitoring, escalations, and compliant HR operations. Use Oracle HRMS and ServiceNow to maintain employee records, manage ticketing, and produce KPI dashboards for continuous improvement, stakeholder communication, and employee experience.

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FursaFursa
Yum! Brands
Yum! Brands
3 days ago

Sr Analyst, Human Resources

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead HR shared services delivery by supervising a team of P&C Coordinators, distributing workload, setting priorities, and monitoring performance against SLAs and quality standards. Drive service excellence through case monitoring, escalations, and compliant HR operations. Use Oracle HRMS and ServiceNow to maintain employee records, manage ticketing, and produce KPI dashboards for continuous improvement, stakeholder communication, and employee experience.
Location: Gurugram, Haryana, India
Workplace: Hybrid
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Lead and manage a team of P&C Coordinators, distributing workload, setting priorities, and monitoring performance against SLAs and quality standards.
  • •Drive HR service excellence by monitoring query resolution, case closure, and escalation handling; maintain and update team SOPs and process documents.
  • •Ensure compliance with global/local policies, legal requirements, and audit standards; champion best practices in data security, privacy, and risk management.
  • •Produce dashboards and reports (daily/weekly/monthly/quarterly/annual) to track KPIs like SLA adherence, case turnaround time, customer satisfaction, and error rates.
  • •Leverage Oracle HRMS and ServiceNow ticketing tools to maintain employee records, manage case resolution, and identify team-level areas for improvement.

Key Requirements

  • •8–12 years of HR Operations/HR Shared Services experience with progressive team management experience.
  • •Experience managing HR services across EMEA and NA/LATAM (APAC experience is an added advantage).
  • •Strong HRMS expertise with Oracle, Workday, SuccessFactors and HRSD tools (ServiceNow preferred).
  • •Demonstrated leadership in team management, conflict resolution, and maintaining service quality.
  • •Advanced reporting/dashboard creation skills and strong analytical ability, plus stakeholder communication and sensitivity to employee concerns.
Experience:8-12 yearsHR operationsHR shared servicesHRMSHR service deliveryEMEANA/LATAMAPAC
Education:Master's in Human Resources
Skills:LeadershipConflict resolutionCommunicationStakeholder managementAnalytical reporting
Languages:English
Tech Stack:OracleWorkdaySuccessFactorsServiceNowHRMSHR Service Delivery

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
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