2 weeks ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own the client relationship from start to finish as the primary point of contact for a portfolio of law firm clients. Schedule and manage jobs, handle reschedules, cancellations, and service additions while meeting deadlines and SLAs. Prevent issues before they escalate, resolve high-priority requests, and collaborate with Account Executives on strategic accounts. Keep clients and internal teams aligned using cloud tools and Steno’s internal operations systems, with a supportive Customer Success team.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for a portfolio of law firm clients and own the relationship from start to finish.
•Schedule jobs and manage reschedules, cancellations, and service additions while meeting client deadlines.
•Prevent issues before they escalate and handle high-priority requests with calm professionalism.
•Collaborate with Account Executives on strategic accounts and participate in client handoffs.
•Use cloud-based tools and internal operations systems to keep clients, internal teams, and AEs aligned on account information flow.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision

Key Requirements

•3+ years of Account Management or Customer Success experience, ideally in legal services or a similarly relationship-driven industry.
•Ability to build trust with clients and communicate/influence at all levels, including executive leadership.
•Strong organization skills and comfort managing multiple accounts while maintaining attention to detail.
•Excellent listening skills, sound judgment under pressure, and flexibility in a fast-paced startup environment.
•Experience owning KPI-driven metrics such as retention rate, churn, accounts touched, and SLA/quality achievement.

Experience:3+ yearsLegal servicesCustomer success

Skills:CommunicationOrganizationListeningJudgmentProblem-solving

Tech Stack:Google WorkspaceSlack

Company Brief

Steno

Provides AI-driven transcription and workflow tools for legal professionals to capture, organize, and search deposition and hearing transcripts, aiming to streamline note-taking and evidence management in legal proceedings.

Industry: LegalTech

Website

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Steno

2 weeks ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for a portfolio of law firm clients and own the relationship from start to finish.
•Schedule jobs and manage reschedules, cancellations, and service additions while meeting client deadlines.
•Prevent issues before they escalate and handle high-priority requests with calm professionalism.
•Collaborate with Account Executives on strategic accounts and participate in client handoffs.
•Use cloud-based tools and internal operations systems to keep clients, internal teams, and AEs aligned on account information flow.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision

Key Requirements

•3+ years of Account Management or Customer Success experience, ideally in legal services or a similarly relationship-driven industry.
•Ability to build trust with clients and communicate/influence at all levels, including executive leadership.
•Strong organization skills and comfort managing multiple accounts while maintaining attention to detail.
•Excellent listening skills, sound judgment under pressure, and flexibility in a fast-paced startup environment.
•Experience owning KPI-driven metrics such as retention rate, churn, accounts touched, and SLA/quality achievement.

Experience:3+ yearsLegal servicesCustomer success

Skills:CommunicationOrganizationListeningJudgmentProblem-solving

Tech Stack:Google WorkspaceSlack

Company Brief

Steno

Industry: LegalTech

Website