Store Team Lead, Lalport (KUALA LUMPUR, Kuala Lumpur, MY, 55100)

Crocs Inc.
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Teamwork","Customer service","Execution"]

Lead in-store teams to deliver outstanding consumer service and achieve daily sales targets using Crocs’ C.H.A.R.M. service model. Oversee store opening/closing procedures, delegate daily activities, and support execution of retail operations including POS management, stock replenishment, pricing/markdowns, loyalty promotions, and merchandising. Model great performance, coach team members, follow asset protection and compliance procedures, and collaborate with store management to improve KPIs.

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FursaFursa
Crocs Inc.
Crocs Inc.
1 day ago

Store Team Lead, Lalport (KUALA LUMPUR, Kuala Lumpur, MY, 55100)

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead in-store teams to deliver outstanding consumer service and achieve daily sales targets using Crocs’ C.H.A.R.M. service model. Oversee store opening/closing procedures, delegate daily activities, and support execution of retail operations including POS management, stock replenishment, pricing/markdowns, loyalty promotions, and merchandising. Model great performance, coach team members, follow asset protection and compliance procedures, and collaborate with store management to improve KPIs.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using the C.H.A.R.M. service model.
  • •Oversee opening/closing procedures and educate team members on products and promotions.
  • •Coordinate, delegate, prioritize, and meet store deadlines while ensuring follow-up on daily building activities.
  • •Learn and support multiple store departments including consumer service, product knowledge, visual presentation, and stock room management.
  • •Support daily retail operations such as POS system management, stock replenishment, pricing/markdown processes, promotion of loyalty programs, and maintaining cleanliness/standards.

Key Requirements

  • •2–3 years of total retail experience, preferably with prior store leadership experience.
  • •Demonstrated leadership ability with a passion for challenging, empowering, and driving team results.
  • •Proven written and verbal communication skills for store team, operations managers, District Managers, and corporate partners.
  • •Ability to succeed in a high-growth, fast-paced retail environment.
  • •Flexibility for nights, weekends, holidays, and extended hours with regular attendance.
Experience:Retail
Skills:LeadershipCommunicationTeamworkCustomer serviceExecution
Tech Stack:POS

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn