Hermes

2 months ago

Supervisor - Client Relations Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead and develop a front-line client relations team in Hermes' Client Relations Center, overseeing daily omnichannel inquiries, coaching staff, ensuring timely resolutions, and driving service excellence. Escalate complex cases, monitor KPIs, conduct QA, and partner with Training and eCommerce teams to uphold brand standards and foster a high-performance, client-first culture.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Supervise day-to-day contact volume across all channels (phone, email, chat), ensuring timely and accurate resolution of inquiries.
•Lead by example, providing hands-on support to clients and guiding the team through escalated or sensitive situations.
•Deliver regular Quality Assurance of emails and calls to uphold brand standards and identify coaching opportunities.
•Review data to identify performance trends, client pain points, and areas for optimization.
•Foster a culture of curiosity, ownership, and commitment to excellence through continuous improvement; partner with Training and eCommerce teams to enhance product knowledge and omnichannel processes.

Pay and Benefits

Salary: USD 66,560 - 77,653 annually

Perks:Health InsuranceDental401kVisionLife InsuranceDisability

Key Requirements

•Minimum 3 years of client service or contact center experience, preferably in a luxury or high-touch setting.
•Proven ability to guide others, exercise sound judgment and prioritize effectively in a fast-paced environment.
•Excellent verbal and written communication skills.
•Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.).
•Collaborative spirit and strong work ethic; thrives in a dynamic, team-oriented culture.

Experience:3+ yearsE-commerceRetailLuxuryOmnichannel

Skills:CommunicationLeadershipProblem-solvingCoachingCollaboration

Tech Stack:Microsoft Office

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

2 months ago

Supervisor - Client Relations Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Supervise day-to-day contact volume across all channels (phone, email, chat), ensuring timely and accurate resolution of inquiries.
•Lead by example, providing hands-on support to clients and guiding the team through escalated or sensitive situations.
•Deliver regular Quality Assurance of emails and calls to uphold brand standards and identify coaching opportunities.
•Review data to identify performance trends, client pain points, and areas for optimization.
•Foster a culture of curiosity, ownership, and commitment to excellence through continuous improvement; partner with Training and eCommerce teams to enhance product knowledge and omnichannel processes.

Pay and Benefits

Salary: USD 66,560 - 77,653 annually

Perks:Health InsuranceDental401kVisionLife InsuranceDisability

Key Requirements

•Minimum 3 years of client service or contact center experience, preferably in a luxury or high-touch setting.
•Proven ability to guide others, exercise sound judgment and prioritize effectively in a fast-paced environment.
•Excellent verbal and written communication skills.
•Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.).
•Collaborative spirit and strong work ethic; thrives in a dynamic, team-oriented culture.

Experience:3+ yearsE-commerceRetailLuxuryOmnichannel

Skills:CommunicationLeadershipProblem-solvingCoachingCollaboration

Tech Stack:Microsoft Office

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn