Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calls, driving revenue by promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, recommend tailored solutions, and professionally handle objections. Meet daily, weekly, and monthly sales targets while maintaining accurate CRM records and ensuring compliance with scripts, quality, and process standards in an onsite night-shift schedule.

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FursaFursa
NTT
NTT
3 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Engage Canada-based customers through high-volume outbound calls, driving revenue by promoting telecom plans, upgrades, bundles, and retention offers. Use consultative selling to understand customer needs, recommend tailored solutions, and professionally handle objections. Meet daily, weekly, and monthly sales targets while maintaining accurate CRM records and ensuring compliance with scripts, quality, and process standards in an onsite night-shift schedule.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Recommend tailored solutions based on customer needs.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and follow compliance, scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRetirementDisabilityPaid Training

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy to understand needs and recommend solutions.
  • •Resilience and ability to handle rejection professionally.
  • •3-5 years of experience (BPO/sales preferred) with basic system/CRM handling.
Experience:BPOSalesTelecom
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningEmpathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn