Dimension Data

2 weeks ago

Remote NOC Network Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide second-line remote technical support for enterprise LAN/WAN/WLAN networks by monitoring, troubleshooting, and resolving incidents with SLA compliance. Use tools such as Cisco Prime, SolarWinds, DNAC, PRTG, and AirWave to perform L2 triage, packet captures, health checks, configuration backups, and performance monitoring. Support routing/switching, VPN, QoS, NAT, wireless, and data-center architectures, follow ITIL incident/change/problem processes, and rotate in a 24x7 shift schedule.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Monitor LAN/WAN/WLAN environments and review alerts to ensure high service availability and SLA compliance.
•Perform L2 triage, troubleshoot, and resolve incidents for Cisco and Aruba networks, escalating to L3/vendor TAC when needed.
•Support routing & switching, VPN, QoS, NAT, and wireless solutions across enterprise and data center architectures.
•Run routine NOC tasks including health checks, configuration backups, and performance monitoring.
•Maintain network documentation and follow ITIL processes for incident, change, and problem management, including participating in 24x7 shift rotation.

Key Requirements

•Degree in IT/Computer Science/Telecommunications or equivalent experience.
•Minimum 2 years working with Cisco routing/switching in enterprise or service provider networks.
•Strong understanding of TCP/IP plus routing and switching protocols (OSPF/BGP), VLANs, STP, HSRP/VRRP, VPN, QoS, and 802.1X.
•Hands-on experience with enterprise/data-center network architectures including Cisco IOS/IOS-XE, Cisco ISE, Cisco Nexus, Cisco ACI, and SD-WAN.
•Hands-on experience with Cisco and Aruba wireless access points and controllers, plus monitoring/troubleshooting tools (Wireshark, SNMP/NMS).

Skills:Incident managementTroubleshootingCommunication

Certifications:Cisco CCNACisco CCNP EnterpriseCisco CCNP Data CenterAruba ACCAAruba ACMPITIL Foundation

Languages:English

Tech Stack:Cisco PrimeSolarWindsCisco DNA CenterDNACPRTGAirWaveCiscoArubaOSPFBGPEIGRPVLANSTPHSRPVRRPVPNQoSNAT802.1XCisco IOS

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Dimension Data

2 weeks ago

Remote NOC Network Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Monitor LAN/WAN/WLAN environments and review alerts to ensure high service availability and SLA compliance.
•Perform L2 triage, troubleshoot, and resolve incidents for Cisco and Aruba networks, escalating to L3/vendor TAC when needed.
•Support routing & switching, VPN, QoS, NAT, and wireless solutions across enterprise and data center architectures.
•Run routine NOC tasks including health checks, configuration backups, and performance monitoring.
•Maintain network documentation and follow ITIL processes for incident, change, and problem management, including participating in 24x7 shift rotation.

Key Requirements

•Degree in IT/Computer Science/Telecommunications or equivalent experience.
•Minimum 2 years working with Cisco routing/switching in enterprise or service provider networks.
•Strong understanding of TCP/IP plus routing and switching protocols (OSPF/BGP), VLANs, STP, HSRP/VRRP, VPN, QoS, and 802.1X.
•Hands-on experience with enterprise/data-center network architectures including Cisco IOS/IOS-XE, Cisco ISE, Cisco Nexus, Cisco ACI, and SD-WAN.
•Hands-on experience with Cisco and Aruba wireless access points and controllers, plus monitoring/troubleshooting tools (Wireshark, SNMP/NMS).

Skills:Incident managementTroubleshootingCommunication

Certifications:Cisco CCNACisco CCNP EnterpriseCisco CCNP Data CenterAruba ACCAAruba ACMPITIL Foundation

Languages:English

Tech Stack:Cisco PrimeSolarWindsCisco DNA CenterDNACPRTGAirWaveCiscoArubaOSPFBGPEIGRPVLANSTPHSRPVRRPVPNQoSNAT802.1XCisco IOS

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn