Allianz

22 hours ago

Contact Centre Technical Architect_2325 (Pune, MH, IN, 411014)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Design and architect Allianz’s cloud-based contact centre platform to modernize customer call centre environments and streamline reporting. Own product and system requirements, translate business needs into technical specifications, and verify vendor solutions meet guidelines. Create structured documentation and business architecture deliverables aligned with SOA principles, support QA testing, and communicate impacts of architectural decisions. Contribute to cloud operations best practices and network optimization support for contact centre operation.

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Support Contact Center Operation, with primary responsibility focused on operational support.
•Create product requirements from input and translate business requirements into comprehensive technical system specifications.
•Work with product owners and development teams to ensure implemented functionality meets architectural and design guidelines.
•Develop application designs and blueprints, create business architecture deliverables aligned with SOA principles, and document structured system specifications.
•Contribute to cloud infrastructure operations best practices and support infrastructure network optimization and related testing/QA review.

Pay and Benefits

Perks:Annual BonusPensionHealth InsuranceParental LeaveEquity

Key Requirements

•5 to 10 years of experience in a similar domain.
•At least 3 years’ experience in contact centre systems analysis, ideally designing contact centre services, processes, and environments.
•Experience with cloud environments.
•Experience working in Agile team structure.
•Experience with tools like JIRA and SNOW, plus understanding a SaaS solution.

Experience:5-10 yearsContact centreSaaSCloudAgile

Education:Bachelor's

Skills:CommunicationAnalyticalProblem-solvingQuality of workAdaptabilityJudgmentPlanning/organizing

Tech Stack:WFMCall recordingEmailChatSMSTeamsOmnichannelJIRASNOWSaaSSOAAgile

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

22 hours ago

Contact Centre Technical Architect_2325 (Pune, MH, IN, 411014)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Support Contact Center Operation, with primary responsibility focused on operational support.
•Create product requirements from input and translate business requirements into comprehensive technical system specifications.
•Work with product owners and development teams to ensure implemented functionality meets architectural and design guidelines.
•Develop application designs and blueprints, create business architecture deliverables aligned with SOA principles, and document structured system specifications.
•Contribute to cloud infrastructure operations best practices and support infrastructure network optimization and related testing/QA review.

Pay and Benefits

Perks:Annual BonusPensionHealth InsuranceParental LeaveEquity

Key Requirements

•5 to 10 years of experience in a similar domain.
•At least 3 years’ experience in contact centre systems analysis, ideally designing contact centre services, processes, and environments.
•Experience with cloud environments.
•Experience working in Agile team structure.
•Experience with tools like JIRA and SNOW, plus understanding a SaaS solution.

Experience:5-10 yearsContact centreSaaSCloudAgile

Education:Bachelor's

Skills:CommunicationAnalyticalProblem-solvingQuality of workAdaptabilityJudgmentPlanning/organizing

Tech Stack:WFMCall recordingEmailChatSMSTeamsOmnichannelJIRASNOWSaaSSOAAgile

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn