Commerce

1 week ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own strategic relationships with key clients across B2B and B2C, driving expansion and renewal for existing accounts. Build territory and account plans, identify upsell and cross-sell opportunities, and develop proposals and contracts aligned to customer objectives. Serve as the main point of contact for escalations and ongoing projects, collaborate with sales, product, support, and agencies, and lead business reviews using SaaS metrics, usage, and ROI insights.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Create and execute plans to identify, qualify, and build upsell and cross-sell opportunities within existing accounts across BigCommerce Inc products.
•Build territory and account plans to exceed upsell and cross-sell quotas and drive revenue goal overachievement.
•Develop customized proposals, contracts, and presentations communicating the value of company offerings.
•Serve as the main point of contact for customer inquiries, ongoing projects, and issue escalation; ensure proactive communication and responsiveness.
•Track account metrics, analyze engagement, identify at-risk accounts, maintain CRM records, and lead regular business reviews on usage, performance, and ROI.

Pay and Benefits

Salary: USD 150,065 - 225,097 annually

Key Requirements

•5+ years managing complex B2B and/or B2C SaaS accounts with retention and expansion results in subscription models.
•Proven ability to identify expansion opportunities within accounts and drive renewals, ideally surpassing targets.
•Act as the “quarterback” coordinating with internal teams and external agency partners to deliver customer success.
•Strong understanding of SaaS metrics, usage patterns, and customer lifecycle management for business and individual user expectations.
•Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight) to track KPIs and demonstrate ROI.

Experience:5+ yearsB2B SaaSB2C SaaSSubscriptionCRMCustomer success

Skills:CommunicationInterpersonal skillsStrategic thinkingData-driven decision-makingStakeholder management

Tech Stack:SalesforceGainsightCRMSaaS

Company Brief

Commerce

Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Austin, United States

Founded: 2009

Website LinkedIn

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Commerce

1 week ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Create and execute plans to identify, qualify, and build upsell and cross-sell opportunities within existing accounts across BigCommerce Inc products.
•Build territory and account plans to exceed upsell and cross-sell quotas and drive revenue goal overachievement.
•Develop customized proposals, contracts, and presentations communicating the value of company offerings.
•Serve as the main point of contact for customer inquiries, ongoing projects, and issue escalation; ensure proactive communication and responsiveness.
•Track account metrics, analyze engagement, identify at-risk accounts, maintain CRM records, and lead regular business reviews on usage, performance, and ROI.

Pay and Benefits

Salary: USD 150,065 - 225,097 annually

Key Requirements

•5+ years managing complex B2B and/or B2C SaaS accounts with retention and expansion results in subscription models.
•Proven ability to identify expansion opportunities within accounts and drive renewals, ideally surpassing targets.
•Act as the “quarterback” coordinating with internal teams and external agency partners to deliver customer success.
•Strong understanding of SaaS metrics, usage patterns, and customer lifecycle management for business and individual user expectations.
•Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight) to track KPIs and demonstrate ROI.

Experience:5+ yearsB2B SaaSB2C SaaSSubscriptionCRMCustomer success

Skills:CommunicationInterpersonal skillsStrategic thinkingData-driven decision-makingStakeholder management

Tech Stack:SalesforceGainsightCRMSaaS

Company Brief

Commerce

Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Austin, United States

Founded: 2009

Website LinkedIn