[Closed] Senior Service Management Engineer at Mastercard (United Kingdom)

This position is no longer accepting applications.

Mastercard

1 week ago

Senior Service Management Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 minutes agoStatus: Closed

Job Summary

Support the day-to-day operational delivery of assigned payment services for Vocalink, acting as a developing service operations SME. Own customer communications for incidents and operational updates, contributing to incident progression, major incident reporting, and contractual communications. Translate technical/operational issues into clear business messaging, produce service reporting/MI, and support service improvements, audit actions, and risk/control requirements aligned to SLAs and regulatory expectations.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support end-to-end operational delivery of services to meet SLAs, processes, and regulatory requirements.
•Lead customer communications for incidents and operational updates, escalating when appropriate.
•Contribute to incident escalation and resolution activities.
•Prepare and produce major incident communications and reports for external stakeholders.
•Produce service reporting/management information (MI) and support audit, risk management, and control requirements within timelines.

Key Requirements

•Experience in a customer-facing operational service delivery or support role.
•Experience in financial services/payments or an understanding of service criticality in a regulated environment.
•Ability to understand technical information and communicate it clearly in business terms.
•Experience supporting incident management and customer communication.
•Exposure to service management frameworks or delivery models (e.g., ITIL).

Experience:Financial servicesPaymentsRegulated environment

Skills:Attention to detailAbility to manage competing prioritiesIndependent workStakeholder managementRisk awareness

Tech Stack:ITIL

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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This position is no longer accepting applications.

Mastercard

1 week ago

Senior Service Management Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 minutes agoStatus: Closed

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support end-to-end operational delivery of services to meet SLAs, processes, and regulatory requirements.
•Lead customer communications for incidents and operational updates, escalating when appropriate.
•Contribute to incident escalation and resolution activities.
•Prepare and produce major incident communications and reports for external stakeholders.
•Produce service reporting/management information (MI) and support audit, risk management, and control requirements within timelines.

Key Requirements

•Experience in a customer-facing operational service delivery or support role.
•Experience in financial services/payments or an understanding of service criticality in a regulated environment.
•Ability to understand technical information and communicate it clearly in business terms.
•Experience supporting incident management and customer communication.
•Exposure to service management frameworks or delivery models (e.g., ITIL).

Experience:Financial servicesPaymentsRegulated environment

Skills:Attention to detailAbility to manage competing prioritiesIndependent workStakeholder managementRisk awareness

Tech Stack:ITIL

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor