Technical Lead- Escalation Engineer

Cisco
North Carolina, San Jose
Workplace: HybridFull timeUSD 151,600 - 222,400 annuallyFunction: Administration & Executive AssistanceExperience: 8+ yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Mentoring","Communication","Risk management"]

Lead escalation and certification testing for AI and SAN solutions, with deep expertise in FICON, SAN, and MDS products. Execute certification test and troubleshooting work across Cisco and partner environments, writing clean tests and driving best practices. Solve complex issues end-to-end, influence software and hardware roadmaps, and improve designs through mentoring. Build monitoring and reliability tooling, contribute to threat modeling, and conduct postmortems with root-cause analysis.

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FursaFursa
Cisco
Cisco
18 hours ago

Technical Lead- Escalation Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead escalation and certification testing for AI and SAN solutions, with deep expertise in FICON, SAN, and MDS products. Execute certification test and troubleshooting work across Cisco and partner environments, writing clean tests and driving best practices. Solve complex issues end-to-end, influence software and hardware roadmaps, and improve designs through mentoring. Build monitoring and reliability tooling, contribute to threat modeling, and conduct postmortems with root-cause analysis.
Location: North Carolina, San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Use specialized expertise in FICON, SAN, MDS, and AI to test and certify code and troubleshoot issues.
  • •Solve complex problems, potentially driving complex certifications through completion.
  • •May lead projects spanning multiple teams and manage workstreams holistically.
  • •Influence software and/or hardware engineering roadmaps and architectural decisions with security, scalability, and reliability focus.
  • •Lead postmortems, ensure on-call coverage, and design monitoring tools to increase future performance.

Pay and Benefits

Salary: USD 151,600 - 222,400 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalLong-term DisabilityLife InsurancePaid HolidaysPaid Leave

Key Requirements

  • •Bachelors + 8 years, or Masters + 6 years, or PhD + 3 years, or equivalent technology work experience.
  • •In-depth experience in SAN and Fibre Channel.
  • •Ability to troubleshoot certification testing issues and recommend best practices.
  • •Experience engaging effectively with key customers and articulating complex issues clearly.
  • •Ability to guide technical design and mentor others while improving solution quality.
Experience:8+ yearsSANFibre ChannelAIEnterprise networkingData infrastructurePartner-facing support
Education:Bachelor's
Skills:TroubleshootingProblem-solvingMentoringCommunicationRisk management
Tech Stack:FICONSANFibre ChannelMDSAIMonitoringTelemetryThreat modeling

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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