QA - Search Ops - Arabic

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringEducation: bachelorsSkills: ["Text editing","Policy interpretation","Root cause analysis","Cross-functional collaboration","Attention to quality"]

Own quality assurance for Search Recommendation and Trending projects, ensuring productivity, efficiency, quality, and latency targets are consistently met. Apply and clarify policies, guidelines, and SOPs to improve moderation performance, collaborate with stakeholders to strengthen data quality, and support training and go-live via calibration sessions and assessments. Analyze metrics to report trends and risks, and run Root Cause Analysis (RCA) with corrective and preventive action plans.

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FursaFursa
TikTok
TikTok
1 month ago

QA - Search Ops - Arabic

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Source: Company careers pageValidated by: Fursa AI
Last checked: 29 minutes agoStatus: Live

Job Summary

Own quality assurance for Search Recommendation and Trending projects, ensuring productivity, efficiency, quality, and latency targets are consistently met. Apply and clarify policies, guidelines, and SOPs to improve moderation performance, collaborate with stakeholders to strengthen data quality, and support training and go-live via calibration sessions and assessments. Analyze metrics to report trends and risks, and run Root Cause Analysis (RCA) with corrective and preventive action plans.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering

Key Responsibilities

  • •Ensure productivity, efficiency, quality, and latency targets are met for Search Recommendation & Trending projects.
  • •Implement, interpret, and clarify policies, guidelines, and SOPs to improve moderation performance.
  • •Collaborate with points of contact (POC) and cross-functional stakeholders to provide feedback on data quality and guidelines.
  • •Support training and go-live processes, including calibration sessions, assessments, and performance feedback/Q&A.
  • •Analyze project metrics and conduct RCA to develop corrective and preventive action plans for quality or performance gaps.

Key Requirements

  • •Bachelor’s degree or above.
  • •Fluency in Arabic (for interacting with Arabic-speaking markets) and fluency in English as the primary working language.
  • •Strong text editing ability; edit 5,000–8,000 words daily while maintaining quality standards.
  • •Prior QA experience in content moderation projects, with familiarity with RCA methodologies preferred.
  • •Willingness to work shifts, weekends, and public holidays as required.
Experience:Content moderation
Education:Bachelor's
Skills:Text editingPolicy interpretationRoot cause analysisCross-functional collaborationAttention to quality
Languages:ArabicEnglish

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn