Domestic Onboarding Case Manager (Bangalore, KA, IN, 560076)

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer centricity","Communication","Empathy","Conflict resolution","Ability to work in a high-volume environment"]

Handle multiple customer queries in a contact center environment across products and propositions, providing high-quality phone support to resolve enquiries with a strong focus on customer satisfaction. Interpret and manage complex requests, conduct necessary research and follow-up, and route customers to the right departments when needed. Own performance targets and operational risk/compliance controls while demonstrating empathy, conflict resolution, and fast, high-volume service delivery.

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FursaFursa
HSBC
HSBC
3 days ago

Domestic Onboarding Case Manager (Bangalore, KA, IN, 560076)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Handle multiple customer queries in a contact center environment across products and propositions, providing high-quality phone support to resolve enquiries with a strong focus on customer satisfaction. Interpret and manage complex requests, conduct necessary research and follow-up, and route customers to the right departments when needed. Own performance targets and operational risk/compliance controls while demonstrating empathy, conflict resolution, and fast, high-volume service delivery.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle multiple customer queries in a contact center environment across multiple products and propositions.
  • •Provide phone-based support to resolve customer enquiries while maintaining high customer satisfaction.
  • •Take ownership of customer research, follow-up, and timely resolution; route to other departments when needed.
  • •Maintain KPIs and appropriate operational risk controls and compliance in all activities.
  • •Advise, communicate, empathize, resolve conflict, and adjust support approach based on customer experience levels.

Key Requirements

  • •Provide quality customer service over the phone to resolve enquiries at a high level of customer satisfaction.
  • •Interpret and handle complex customer enquiries to establish needs and offer relevant products, services, and solutions.
  • •Complete necessary research and customer follow-up, or direct customers to the appropriate department for resolution.
  • •Must have full time graduation degree.
  • •Must be proficient in English (written/spoken) with good typing skills and be open to flexible shifting schedules.
Education:Bachelor's
Skills:Customer centricityCommunicationEmpathyConflict resolutionAbility to work in a high-volume environment
Languages:English
Tech Stack:Personal computersBasic software packages

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn