AI Transformation Engineer

Dialpad
Bengaluru
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 5+ yearsSkills: ["Written communication","Verbal communication","Debugging","Problem-solving","Collaboration","Mentorship","Independent project management"]

Build and ship production-grade AI systems for customer experience, including multi-agent workflows, RAG applications, workflow automation, and LLM-powered services. Lead technical delivery from discovery to deployment by architecting backend services, APIs, evaluation pipelines, and retrieval systems. Improve reliability, observability, and performance, evaluate foundation models and prompting strategies, and create automated testing frameworks for LLM solutions while collaborating with business stakeholders.

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FursaFursa
Dialpad
Dialpad
3 days ago

AI Transformation Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Build and ship production-grade AI systems for customer experience, including multi-agent workflows, RAG applications, workflow automation, and LLM-powered services. Lead technical delivery from discovery to deployment by architecting backend services, APIs, evaluation pipelines, and retrieval systems. Improve reliability, observability, and performance, evaluate foundation models and prompting strategies, and create automated testing frameworks for LLM solutions while collaborating with business stakeholders.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Design, build, and maintain production-grade AI systems, including multi-agent workflows, RAG applications, workflow automation, and LLM-powered services.
  • •Lead technical implementation of complex AI initiatives from discovery through deployment.
  • •Architect scalable backend services, APIs, evaluation pipelines, and retrieval systems.
  • •Improve reliability, observability, and performance of production AI applications.
  • •Evaluate new foundation models, frameworks, and prompting strategies, and build evaluation frameworks and automated testing strategies for LLM-based systems.

Key Requirements

  • •5+ years of experience in software engineering, machine learning engineering, AI engineering, or a similar technical role.
  • •Strong Python development experience building and maintaining production systems.
  • •Deep understanding of LLMs, prompting techniques, structured outputs, tool/function calling, and AI application architectures.
  • •Experience designing and deploying RAG systems, including chunking strategies, embeddings, retrieval optimization, reranking, and evaluation.
  • •Experience building agentic workflows with frameworks such as LangGraph, LangChain, OpenAI Agents SDK, or similar.
Experience:5+ years
Skills:Written communicationVerbal communicationDebuggingProblem-solvingCollaborationMentorshipIndependent project management
Languages:English
Tech Stack:PythonLLMsLangGraphLangChainOpenAI Agents SDKRAGAPIsGCPContainersCI/CDEvaluation pipelinesRetrieval systemsObservabilityMonitoring

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn