HopSkipDrive

1 month ago

Senior Product Manager, Ops & Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Senior Product Manager leading AI-enabled support and operations products. You’ll shape multi-year AI roadmaps, build and scale LLM-powered agents and CRM-enabled internal tools, mentor PMs, and drive data-driven, human-centered experiences that improve agent productivity and customer satisfaction across enterprise workflows.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Define multi-year AI product strategies and roadmaps, translating ambiguous problems into clear plans and driving execution from ideation to growth.
•Lead the development of AI-powered agents and AI-native experiences that transform work and support delivery across enterprise workflows.
•Mentor and influence other product managers on AI development, compliance, and platform scalability to foster a culture of curiosity and learning.
•Build and scale internal platforms and CRM tools that enable cross-functional teams and streamline operations across complex organizations.
•Measure impact through data-driven decision making and user research to continually optimize experiences for agents and customers.

Pay and Benefits

Salary: USD 160,000 - 180,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVision401kLife InsuranceEquityRemote WorkPaid Leave

Key Requirements

•8+ years of experience in product management, with a focus on customer support, platform, or internal tools, or mission-critical systems where reliability and user experience are non-negotiable.
•AI-first leadership: experience building and launching LLM-powered agents, conversational AI, and AI-native experiences that transform how work is done and how support is delivered.
•Enterprise systems and CRM expertise: deep experience building internal platforms, CRM solutions, and organization toolings that enable cross-functional teams and scale business processes.
•Human-Centric Design: strong foundation in user experience, designing technology that feels intuitive and reduces friction for real people.
•Strategic Vision & Execution: ability to define multi-year AI product strategies and drive execution from ideation to growth.

Experience:8+ yearsAICustomer supportEnterprise softwareCRM

Skills:LeadershipCommunicationMentorshipData-drivenUser research

Languages:English

Tech Stack:LLMGenerative AICRMZendesk

Company Brief

HopSkipDrive

Provides on-demand, vetted-driver transportation services for children and seniors, partnering with school districts, families, and care providers to offer safe, scheduled, and ad hoc rides through a tech-enabled platform.

Industry: Mobility Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Los Angeles, United States

Founded: 2013

Website LinkedIn

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HopSkipDrive

1 month ago

Senior Product Manager, Ops & Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Define multi-year AI product strategies and roadmaps, translating ambiguous problems into clear plans and driving execution from ideation to growth.
•Lead the development of AI-powered agents and AI-native experiences that transform work and support delivery across enterprise workflows.
•Mentor and influence other product managers on AI development, compliance, and platform scalability to foster a culture of curiosity and learning.
•Build and scale internal platforms and CRM tools that enable cross-functional teams and streamline operations across complex organizations.
•Measure impact through data-driven decision making and user research to continually optimize experiences for agents and customers.

Pay and Benefits

Salary: USD 160,000 - 180,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVision401kLife InsuranceEquityRemote WorkPaid Leave

Key Requirements

•8+ years of experience in product management, with a focus on customer support, platform, or internal tools, or mission-critical systems where reliability and user experience are non-negotiable.
•AI-first leadership: experience building and launching LLM-powered agents, conversational AI, and AI-native experiences that transform how work is done and how support is delivered.
•Enterprise systems and CRM expertise: deep experience building internal platforms, CRM solutions, and organization toolings that enable cross-functional teams and scale business processes.
•Human-Centric Design: strong foundation in user experience, designing technology that feels intuitive and reduces friction for real people.
•Strategic Vision & Execution: ability to define multi-year AI product strategies and drive execution from ideation to growth.

Experience:8+ yearsAICustomer supportEnterprise softwareCRM

Skills:LeadershipCommunicationMentorshipData-drivenUser research

Languages:English

Tech Stack:LLMGenerative AICRMZendesk

Company Brief

HopSkipDrive

Industry: Mobility Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Los Angeles, United States

Founded: 2013

Website LinkedIn