Solutions Engineer

Intercom
Chicago, San Francisco
Workplace: HybridFull timeUSD 171,720 - 205,110 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Problem-solving","Independent thinking","Time management","Empathy"]

Drive technical discovery and pre-sales engagements for AI customer support solutions across the full sales cycle. Deliver tailored value presentations, lead solution reviews, and design Proofs of Concept (POCs) and support RFPs and customer security questions. Partner with Product, R&D, and Engineering to represent the customer voice, improve solutions and processes, and ensure lasting customer success.

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Intercom
Intercom
1 day ago

Solutions Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Drive technical discovery and pre-sales engagements for AI customer support solutions across the full sales cycle. Deliver tailored value presentations, lead solution reviews, and design Proofs of Concept (POCs) and support RFPs and customer security questions. Partner with Product, R&D, and Engineering to represent the customer voice, improve solutions and processes, and ensure lasting customer success.
Location: Chicago, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical discovery to identify and address customers’ needs.
  • •Deliver pre-sales experiences by articulating Fin’s value and technical expertise.
  • •Conduct value-based solution reviews, technical sessions, and lead tailored Proof of Concepts (POCs).
  • •Serve as the primary resource for RFPs and customer security questions, escalating complex issues as needed.
  • •Collaborate with Product and Engineering to represent the customer voice and help drive product planning, ensuring lasting customer success.
Travel: Low travel

Pay and Benefits

Salary: USD 171,720 - 205,110 annually
Equity and Bonus:Equity

Key Requirements

  • •Minimum of 3 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
  • •Strong technical acumen conducting technical discovery and delivering high-impact value presentations.
  • •Ability to solve problems independently while collaborating effectively with a team.
  • •Demonstrated ability to identify and communicate value proposition throughout the sales cycle.
  • •Familiarity with managing POCs, RFPs, and addressing complex security questions.
Experience:3+ yearsPre-salesSales cycleCustomer support
Skills:CommunicationProblem-solvingIndependent thinkingTime managementEmpathy
Languages:English
Tech Stack:AIIntercom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn