Customer Service Manager, Airport Customer Experience - LAS (Las Vegas, NV, US)

Lead the airport customer experience by ensuring a high-performing front-line operation. Coach and develop team members to deliver safe, reliable service while providing exceptional customer support. Drive operational excellence, support compliance with federal/state/local regulations (including DOT and FAA), and collaborate across departments and agencies to meet corporate and local scorecard metrics. Manage staffing priorities, including extra hours and rotating shifts as operational needs require.