Associate Relationship Manager

Abu Dhabi Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer orientation","Communication","Quality standards","Teamwork","Problem solving"]

Manage a portfolio of small to medium-sized clients and actively source new-to-bank customers within the defined non-for-profit segment. Own end-to-end relationship support, including account onboarding (KYC/documentation, system input, and activation), service request submission and tracking, and day-to-day client follow-up. Deliver liability and fee-income targets, support lead generation initiatives, maintain updated KYC records, and ensure full compliance with ADIB policies, Sharia requirements, and Central Bank regulations.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
2 days ago

Associate Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage a portfolio of small to medium-sized clients and actively source new-to-bank customers within the defined non-for-profit segment. Own end-to-end relationship support, including account onboarding (KYC/documentation, system input, and activation), service request submission and tracking, and day-to-day client follow-up. Deliver liability and fee-income targets, support lead generation initiatives, maintain updated KYC records, and ensure full compliance with ADIB policies, Sharia requirements, and Central Bank regulations.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Source and acquire new-to-bank customers within the assigned segment and build a prospects pipeline to grow the portfolio.
  • •Manage and deepen a portfolio of lower-tier clients, identifying opportunities and supporting larger relationship development with the Regional Manager.
  • •Handle complete account opening and onboarding, including KYC/documentation review, system input, and follow-up until activation.
  • •Submit, track, and coordinate service requests through internal systems, partnering with operations and compliance for smooth execution.
  • •Maintain updated client records and KYC/ODD, document call memos, monitor portfolio performance, and ensure compliance with policies, Sharia requirements, and Central Bank regulations.

Key Requirements

  • •3-5 years of banking experience (preferably Corporate or SME segments).
  • •Experience in account opening, documentation review, and service request handling.
  • •Exposure to liability growth, customer acquisition activities, and cash management sales (preferred).
  • •UAE based experience is a must.
  • •Strong documentation accuracy, attention to detail, and client-facing communication skills.
Experience:BankingCorporateSME
Skills:Customer orientationCommunicationQuality standardsTeamworkProblem solving

Eligibility

Nationality:UAE National

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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