Senior Customer Sales and Service Agent - Hanoi, Vietnam

Emirates Group
Hanoi
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Sales support","Rapport building","Attention to detail","Team collaboration"]

Provide high-standard customer service while selling Emirates airline tickets and related products, issuing online tickets, and advising customers on travel requirements and journey details. Enhance revenue by recommending options such as amendments, Skywards membership, stopovers, hotel bookings, and upgraded fares. Support travel agents and handle complex bookings, medical cases, and special services, while deputising for team leaders when needed in a retail office environment.

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FursaFursa
Emirates Group
Emirates Group
1 day ago

Senior Customer Sales and Service Agent - Hanoi, Vietnam

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide high-standard customer service while selling Emirates airline tickets and related products, issuing online tickets, and advising customers on travel requirements and journey details. Enhance revenue by recommending options such as amendments, Skywards membership, stopovers, hotel bookings, and upgraded fares. Support travel agents and handle complex bookings, medical cases, and special services, while deputising for team leaders when needed in a retail office environment.
Location: Hanoi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Ensure the highest standard of customer service, identify customer needs, and actively issue online tickets and sell related products.
  • •Issue Emirates tickets while incorporating relevant airline rules and regulations and meeting customer requests.
  • •Enhance revenue by recommending products and services (e.g., Skywards, amendments, stopovers, hotel bookings, upgraded fares) to achieve targets.
  • •Support travel agents with bookings, special arrangements, quoting special fares, and completing ticketing formalities, including complex cases.
  • •Deputise for customer sales and service team leaders in their absence, act as first point of contact for complex queries, and support retail office end-of-day processes.

Key Requirements

  • •Educated to at least GCSE or A Level standard or equivalent.
  • •Experience in a contact centre or reservations office environment within the airline or travel industry.
  • •Knowledge of contact centre and airline/travel industry procedures and methodology.
  • •Knowledge of standard fares and ticketing, Skywards, and relevant reservations systems.
  • •PC-based skills to operate Windows applications including Microsoft Word, Excel, and email.
Experience:AirlineTravelContact centreReservations
Skills:Customer serviceSales supportRapport buildingAttention to detailTeam collaboration
Languages:English
Tech Stack:WindowsMicrosoft WordMicrosoft ExcelEmailSkywardsTicketingReservations systems

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn