Network Engineer

CommandLink
Argentina, Brazil, Chile, Colombia, Mexico, El Salvador, Costa Rica, India
Workplace: RemoteFull timeFunction: IT Operations (Systems/Network Admin)Education: high_schoolSkills: ["Customer communication","Problem-solving","Mentoring"]

Support and deliver managed services for ISP/MSP customers by managing and troubleshooting SD-WAN networks (with emphasis on Versa), business data circuits, VoIP services, VPNs, managed routers, and firewalls. Own customer support issues from start to resolution with clear communication, collaborate with vendors for problem resolution, and help provision and onboard new managed-service customers. Mentor fellow engineers on complex networking topics.

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FursaFursa
CommandLink
CommandLink
13 hours ago

Network Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Support and deliver managed services for ISP/MSP customers by managing and troubleshooting SD-WAN networks (with emphasis on Versa), business data circuits, VoIP services, VPNs, managed routers, and firewalls. Own customer support issues from start to resolution with clear communication, collaborate with vendors for problem resolution, and help provision and onboard new managed-service customers. Mentor fellow engineers on complex networking topics.
Location: Argentina, Brazil, Chile, Colombia, Mexico, El Salvador, Costa Rica, India
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide end-to-end support for customers focused on SD-WAN (preferably Versa), Internet, and related services.
  • •Troubleshoot and configure basic LAN setups including routers and firewalls, and support Microsoft operating systems.
  • •Support provisioning and onboarding of new customers for managed services.
  • •Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • •Own support issues from start to resolution, maintaining customer relationships and mentoring/train fellow engineers on complex technical topics.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

  • •3-5 years of relevant experience in a fast-paced technical environment, with demonstrated SD-WAN expertise (especially Versa Networks).
  • •CCNA and CCNP certification is highly desirable.
  • •Command-line experience with networking tools (Cisco, Fortinet, Juniper).
  • •Strong firewall configuration experience (e.g., Fortinet).
  • •Deep hands-on understanding of BGP, OSPF, and VRRP, plus practical knowledge of routers, firewalls, and NAT.
Education:High School
Skills:Customer communicationProblem-solvingMentoring
Certifications:CCNACCNP
Tech Stack:SD-WANVersa NetworksVoIPVPNManaged routersFirewallsCiscoFortinetJuniperBGPOSPFVRRPNATCOS/QOSRoutersMicrosoft operating systemsSOC 2

Company Brief

CommandLink
Provides secure cloud, managed IT, contact center, and cybersecurity solutions tailored for enterprises and government clients, delivering mission-critical communications, infrastructure, and support services to enable secure operations and customer engagement.
Industry: Telecommunications
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