Solutions Architect - Salesforce

Decagon
San Francisco
Workplace: OnsiteFull timeUSD 220,000 - 350,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Communication","Presentation","Leadership","Problem-solving"]

Founding Salesforce Architect role focused on defining scalable Service Cloud solutions, system integration, and CRM architecture for enterprise clients. You will partner with sales and product teams, design ticketing and case management workflows, oversee Salesforce integrations, and contribute hands-on configuration while establishing best practices as a technical leader.

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FursaFursa
Decagon
Decagon
7 months ago

Solutions Architect - Salesforce

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Founding Salesforce Architect role focused on defining scalable Service Cloud solutions, system integration, and CRM architecture for enterprise clients. You will partner with sales and product teams, design ticketing and case management workflows, oversee Salesforce integrations, and contribute hands-on configuration while establishing best practices as a technical leader.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce-based solutions that address complex service and support use cases.
  • •Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs.
  • •Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows.
  • •Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns.
  • •Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios.

Pay and Benefits

Salary: USD 220,000 - 350,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVisionPaid LeaveMeal Allowance

Key Requirements

  • •8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations.
Experience:CRMEnterprise softwareSalesforce
Skills:Stakeholder managementCommunicationPresentationLeadershipProblem-solving
Certifications:Salesforce ArchitectCTAApplication ArchitectSystem Architect
Tech Stack:Salesforce Service CloudSalesforceMuleSoftREST APISOAP APIApexFlowsETLOmni-channel

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
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