Field Tech Senior Associate

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Troubleshooting","Adaptability","Ability to work in fast-paced environments"]

Provide on-site audio/video and conferencing support for meeting rooms and town hall events. Troubleshoot AV setup issues, coordinate with vendors and the Global Conferencing (GCO) team, and perform daily health checks on room devices. Support clients by connecting VC and routing presentations from the main venue. Use ITIL-aligned processes and ITSM tools like ServiceNow/Remedy while working rotational shifts in a fast-paced environment.

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FursaFursa
NTT
NTT
4 days ago

Field Tech Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide on-site audio/video and conferencing support for meeting rooms and town hall events. Troubleshoot AV setup issues, coordinate with vendors and the Global Conferencing (GCO) team, and perform daily health checks on room devices. Support clients by connecting VC and routing presentations from the main venue. Use ITIL-aligned processes and ITSM tools like ServiceNow/Remedy while working rotational shifts in a fast-paced environment.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot audio/video setup related issues and provide AV support for town hall and meeting room setups.
  • •Coordinate with vendors for ongoing audio/video equipment issues.
  • •Perform meeting room devices daily health checks.
  • •Coordinate with the Global Conferencing (GCO) team and assist clients in connecting VC before events.
  • •Support town hall events, including connecting presentations from the main venue as needed.
Travel: Medium travel

Key Requirements

  • •2 to 4 years’ experience in audio video support.
  • •Strong understanding of audio and video technologies, including equipment, software, and networking.
  • •Good troubleshooting skills.
  • •Basic understanding of ITIL framework is required.
  • •Experience using ITSM tools like ServiceNow or Remedy (or similar).
Experience:2-4 years
Skills:CommunicationTroubleshootingAdaptabilityAbility to work in fast-paced environments
Languages:English
Tech Stack:Audio VideoZoomITILITSMServiceNowRemedy

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn